Bought the game from fanatical two days ago. https://imgur.com/a/nLguANX
Administrators Jimmy Wong 866 Administrators Posted October 19, 2023 Share this comment Hi, unfortunately this message usually means you'll need to wait for around 24 hours before you can launch the game. Link to comment Share on other sites More sharing options...
arkayS 8 Members Posted October 21, 2023 Share this comment On 19/10/2023 at 15:18, Jimmy Wong said: Hi, unfortunately this message usually means you'll need to wait for around 24 hours before you can launch the game. Hey, I am still receiving the same message when trying to open my game. Link to comment Share on other sites More sharing options...
lijieneo 23 Members+ Posted October 21, 2023 Share this comment Same here! It still shows up this message and can not launch the game. Link to comment Share on other sites More sharing options...
Administrators Jimmy Wong 866 Administrators Posted October 21, 2023 Share this comment 9 hours ago, arkayS said: Hey, I am still receiving the same message when trying to open my game. Have you tried following the instruction from the link in that pop-up message, please? Link to comment Share on other sites More sharing options...
paulm163 19 Members+ Posted October 21, 2023 Share this comment All that happens when you click the link from the dialoge box that says click here for solutions is a contact form that has not been answered for two days https://support.codefusion.technology/anti-tamper/?e=88500020&l=english&s=at. if you click retry you jyst get the samre message and if you click ok it just closes. So since launch have no been able to play the game though it shows i have 2 hrs in game. So what was the point of buying for early acssess and will this still happen on full realease. I have tried to reistall and verified all game files this issue has been happening since release . I get that this software exsits to stop people pirating the game but why must those that have paid money for the game suffer? 3 Link to comment Share on other sites More sharing options...
lijieneo 23 Members+ Posted October 21, 2023 Share this comment 1 hour ago, paulm163 said: All that happens when you click the link from the dialoge box that says click here for solutions is a contact form that has not been answered for two days https://support.codefusion.technology/anti-tamper/?e=88500020&l=english&s=at. if you click retry you jyst get the samre message and if you click ok it just closes. So since launch have no been able to play the game though it shows i have 2 hrs in game. So what was the point of buying for early acssess and will this still happen on full realease. I have tried to reistall and verified all game files this issue has been happening since release . I get that this software exsits to stop people pirating the game but why must those that have paid money for the game suffer? Same here, and it shows game timing up to 25mins now. 1 Link to comment Share on other sites More sharing options...
arkayS 8 Members Posted October 21, 2023 Share this comment 7 hours ago, Jimmy Wong said: Have you tried following the instruction from the link in that pop-up message, please? I sent them an email 3 days ago and they have not got back to me. Will send another one today. 1 Link to comment Share on other sites More sharing options...
lijieneo 23 Members+ Posted October 22, 2023 Share this comment Why don't they reply to our emails? Do we need to reinstall the system? Link to comment Share on other sites More sharing options...
Administrators Kyle Brown 2,411 Administrators Posted October 22, 2023 Share this comment Had you all purchased through Fanatical? Link to comment Share on other sites More sharing options...
lijieneo 23 Members+ Posted October 22, 2023 Share this comment 5 hours ago, Kyle Brown said: Had you all purchased through Fanatical? I bought from Steam. Link to comment Share on other sites More sharing options...
paulm163 19 Members+ Posted October 23, 2023 Share this comment I got it on CDkeys - I can attach the confirmation if you need Link to comment Share on other sites More sharing options...
Administrators Kyle Brown 2,411 Administrators Posted October 23, 2023 Share this comment Our dev team have been investigating this as a priority and have asked for the following: Can we please have what's called an environment variable file. It might sound a little complicated but I assure you it's simple if you go step by step! Windows 10: https://docs.oracle.com/en/database/oracle/machine-learning/oml4r/1.5.1/oread/creating-and-modifying-environment-variables-on-windows.html#GUID-DD6F9982-60D5-48F6-8270-A27EC53807D0 Windows 11: Settings > About > Advanced System Settings > Environment Variables > System Variables > New Once you've selected new, please name the variable " antitamperdiagnosis " with the variable " 1 ". After the next start this will create a file called “antitamperdiagnosis.bin” on your desktop, please attach that here. If you have any issues finding it, please let me know! 2 Link to comment Share on other sites More sharing options...
paulm163 19 Members+ Posted October 23, 2023 Share this comment here is the file antitamper_diagnosis.bin 1 Link to comment Share on other sites More sharing options...
God Bless 3 Members Posted October 23, 2023 Share this comment 1 hour ago, Kyle Brown said: Our dev team have been investigating this as a priority and have asked for the following: Can we please have what's called an environment variable file. It might sound a little complicated but I assure you it's simple if you go step by step! Windows 10: https://docs.oracle.com/en/database/oracle/machine-learning/oml4r/1.5.1/oread/creating-and-modifying-environment-variables-on-windows.html#GUID-DD6F9982-60D5-48F6-8270-A27EC53807D0 Windows 11: Settings > About > Advanced System Settings > Environment Variables > System Variables > New Once you've selected new, please name the variable " antitamperdiagnosis " with the variable " 1 ". After the next start this will create a file called “antitamperdiagnosis.bin” on your desktop, please attach that here. If you have any issues finding it, please let me know! First page only right? Link to comment Share on other sites More sharing options...
Administrators Kyle Brown 2,411 Administrators Posted October 23, 2023 Share this comment 8 hours ago, God Bless said: First page only right? Of the link? Yeah, and then the lines on the post about naming the variables. Link to comment Share on other sites More sharing options...
God Bless 3 Members Posted October 24, 2023 Share this comment 20 hours ago, Kyle Brown said: Our dev team have been investigating this as a priority and have asked for the following: Can we please have what's called an environment variable file. It might sound a little complicated but I assure you it's simple if you go step by step! Windows 10: https://docs.oracle.com/en/database/oracle/machine-learning/oml4r/1.5.1/oread/creating-and-modifying-environment-variables-on-windows.html#GUID-DD6F9982-60D5-48F6-8270-A27EC53807D0 Windows 11: Settings > About > Advanced System Settings > Environment Variables > System Variables > New Once you've selected new, please name the variable " antitamperdiagnosis " with the variable " 1 ". After the next start this will create a file called “antitamperdiagnosis.bin” on your desktop, please attach that here. If you have any issues finding it, please let me know! Here the file Sir antitamper_diagnosis.bin 1 Link to comment Share on other sites More sharing options...
Administrators Kyle Brown 2,411 Administrators Posted October 24, 2023 Share this comment Thank you both. Sorry again about the length of time this is taking to find a solution, but we've got all available resources working on this. 1 Link to comment Share on other sites More sharing options...
Administrators Kyle Brown 2,411 Administrators Posted October 24, 2023 Share this comment On 22/10/2023 at 16:37, lijieneo said: I bought from Steam. On 21/10/2023 at 18:23, arkayS said: I sent them an email 3 days ago and they have not got back to me. Will send another one today. On 21/10/2023 at 13:13, paulm163 said: All that happens when you click the link from the dialoge box that says click here for solutions is a contact form that has not been answered for two days https://support.codefusion.technology/anti-tamper/?e=88500020&l=english&s=at. if you click retry you jyst get the samre message and if you click ok it just closes. So since launch have no been able to play the game though it shows i have 2 hrs in game. So what was the point of buying for early acssess and will this still happen on full realease. I have tried to reistall and verified all game files this issue has been happening since release . I get that this software exsits to stop people pirating the game but why must those that have paid money for the game suffer? Are you 3 still experiencing the same problem? Link to comment Share on other sites More sharing options...
paulm163 19 Members+ Posted October 24, 2023 (edited) Share this comment Yes just tried again after leaving for 24hrs it has not changed since Thursday still directs to the link for solutions that is just a contact form that i've still had no reply from. Best part is after all the time the dialoge box is open i've racked uo 3.2 hours without actually being able to get into the game it's super frustrating but I understand you are working as hard as possibe to come up with a fix Edited October 24, 2023 by paulm163 1 Link to comment Share on other sites More sharing options...
arkayS 8 Members Posted October 24, 2023 (edited) Share this comment 1 hour ago, Kyle Brown said: Are you 3 still experiencing the same problem? Yes. I’ve tried all the workarounds posted in other threads and none of them have worked yet. I sent my antitamper_diagnosis.bin in a support ticket. If I can provide anything else please let me know. I appreciate the time taken to look into this issue. Edited October 24, 2023 by arkayS 1 Link to comment Share on other sites More sharing options...
Administrators Kyle Brown 2,411 Administrators Posted October 24, 2023 Share this comment What was the support ticket number? Link to comment Share on other sites More sharing options...
arkayS 8 Members Posted October 24, 2023 Share this comment 2 minutes ago, Kyle Brown said: What was the support ticket number? #639297 Link to comment Share on other sites More sharing options...
paulm163 19 Members+ Posted October 24, 2023 (edited) Share this comment 9 minutes ago, Kyle Brown said: What was the support ticket number? Request #638533 this was my support ticket I sent to Sega after trying a lot of work arounds they provioded and sending them the anti tamper file they sort of gave up with me and just said they are looking into it. They also suggested doing a Steam flush config command, that did not work either Edited October 24, 2023 by paulm163 Link to comment Share on other sites More sharing options...
God Bless 3 Members Posted October 25, 2023 Share this comment 18 hours ago, Kyle Brown said: What was the support ticket number? Here's my ticket number #639985 I hope u guys fix the issue please Link to comment Share on other sites More sharing options...
lijieneo 23 Members+ Posted October 25, 2023 Share this comment On 25/10/2023 at 00:12, Kyle Brown said: What was the support ticket number? Yes, it has still not launched. I have submitted all the files the support asked for. Request #639572 Link to comment Share on other sites More sharing options...
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