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  • Purchased the game but unable to load - Macbook/Steam


    Jrgallo
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    Hi All - I purchased the game on steam this afternoon but have not been able to load. After clicking play in steam, the game appears in the dock and I get a grey screen. Nothing changes for about 5 minutes, then the game closes by itself. No error messages or bug reports pop up. I've attached the Dxdiag file. 

    I'm using a macbook (specs attached).

     

    Screen Shot 2021-10-23 at 4.36.43 PM.png

    DXDiag.spx

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    Hi, 

    Couple of things to try. 

    • Try launching Football Manager 2022 in Low Resolution Mode
      • You can do this by right clicking fm.app in your applications -> Get Info, and in the window that pops up should be a checkbox for low resolution mode. 

    If there is not, or that does not work for you, you can try the following: 

     

    • Try a complete reinstall of the game and steam.

    How to uninstall Football Manager 2022:

    MAC:
    https://support.sega.com/hc/en-gb/articles/4409226098065-How-to-Uninstall-Football-Manager-2022#text

    Instructions for uninstalling Steam:

    https://support.steampowered.com/kb_article.php?ref=9609-OBMP-2526

    Once both are uninstalled, please restart your computer and reinstall Steam and Football Manager 2022.

    Please let us know how you get on, thanks.

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    Hi Lucas - I tried both steps you recommended:

    1. Launching in low resolution - same result (grey screen then closes)

    2. Uninstall and reinstall - same result (grey screen then closes)

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    Can you ensure that Big Sur is fully up to date by going to the Apple Icon on the menu bar -> Check for Updates, and then try again. 

    Thanks.

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    I have the same error, when I press "Play" from Steam, the game simply does not start, I tried uninstalling it and reinstalling it and the same thing happens, I don't know what to do

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    12 hours ago, SarptrixR said:

    I have the same error, when I press "Play" from Steam, the game simply does not start, I tried uninstalling it and reinstalling it and the same thing happens, I don't know what to do

    Please post your own thread for your own issue so I can help you directly. 

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    12 hours ago, Jrgallo said:

    I did as you asked and can confirm that Big Sur is up to date. 

    And, no change on starting up the game? Have you tried a reinstall? 

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    Ok, thank you, we'll investigate further with our QA team. Please bear with us while we investigate, likely from tomorrow at least at this point. 

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