Can't play it on full screen

Okay, first up remove your cache and preferences - https://support.sega.com/hc/en-gb/articles/9997644231185

Then verify your game files as shown here - https://support.sega.com/hc/en-gb/articles/9997753543185

Once you've done that try the game again and let us know how you get on. Thanks. 

Hi,

Already done that but it's still not working.

It just give me black screen when I tried to launch the game

Can you make sure that your anti-virus programmes aren't interfering with FM23 and Steam, please?

How to make sure that an anti-virus program isn't interfering with Steam/Epic/Microsoft Store/Xbox app or Football Manager? – Knowledge Base (sega.com)

Hi,

 

i don't have any anti-virus program except Windows Defender

Please can we get a Belarc file and a DxDiag, so that we can investigate this further?

https://support.sega.com/hc/en-gb/articles/4409224957073-How-to-find-my-system-DxDiag-System-Information#text

 

https://support.sega.com/hc/en-gb/articles/4409225992209-How-to-find-my-Belarc-file#text

Hi,

 

Please see as attached.

Belarc Advisor - Computer Profile.html DxDiag.txt

Looks like there's a problem with the GPU driver judging by the DxDiag - are you able to remove and reinstall as shown here? - https://support.sega.com/hc/en-gb/articles/9997391443089

Hi,

Yesterday I reinstalled Nvidia GPU and it worked.

But today I opened it and now it has the problem again.

First it gave me black screen and second it give me low resolution on full screen and I can't click anything

Would definitely suggest this again if you haven't already

Remove your cache and preferences - https://support.sega.com/hc/en-gb/articles/9997644231185

Then verify your game files as shown here - https://support.sega.com/hc/en-gb/articles/9997753543185

Once you've done that try the game again.

If you're still having issues, please log a ticket with support -  https://fmofficial.support/Ticket

Hi,

It still doesn't work and I have log a ticket for this.

Please help

Thanks.

What happens when the game loads up and you press 'Alt' and 'Enter' on your keyboard at the same time? Does that switch to Windowed mode and allow you to sort out the resolution?

Yes. when it's in Windowed mode it's running fine. But when I pressed them together, they turn to a fullscreen then the game froze and seems to be on a low resolution.

I noticed that the games can't find the latest GPU driver even though I already update it to the newest version.

Can it be fixed?