Match Engine Freezing, No Options Available

Edit: 

Stranger still. I have just managed to limp through to the second half on my next match. I turned the game sounds right up to verify whether they were generic or responding to in-game events. Eventually, thankfully, as it confirmed what was going on, the final whistle went. I was then seemingly in the dressing room, as my cursor would change depending on where I hovered on the screen. However, the screen itself was still stuck on the 51st minute of the match. I actually think I have continued back to the menu screens now, as the cursor changes when hovering on the left hand side of the screen, but I remain stuck on the frozen image of the 51st minute of the game. 

Okay it's not save game specific and is something related to your setup. Believe as you've said it was likely caused by the custom add-ons which have had a knock-on effect.

Do you happen to have any kind of anti-virus program installed? Judging from what you've said, the installation has somehow become corrupted and it could be that when reinstalling a conflict means the files haven't been written to disk correctly. Worth reading and following this - https://support.sega.com/hc/en-gb/articles/9997322566545

AV's can sometimes interfere even when disabled, so worth checking that out. If you have just Windows Defender installed it's unlikely to be the case, but others can be a bit more aggressive.

Would recommend after uninstalling/reinstalling to remove the cache/preferences again just in case then try again. Let us know how you get on. Thanks. 

Thanks Neil, I'm on a Mac so no chance of Windows Defender getting in the way either way! I do however have antivirus software installed, so I will disable that and try a full install again now. Will post here with results. 

Thanks for the reply - fingers crossed!

Okay, do let us know. If that doesn't work, will be worth providing your system info. Details here - https://support.sega.com/hc/en-gb/articles/9997195057553

Hi Neil, 

Reporting back after attempting the above. 

Uninstalled and deleted all local files, disabled all shields I could on my AV software and added an exception for Sports Interactive installations, reinstalled and launched - got 80 minutes into the next match (later than usual) before the issue reoccurred. Quit the game, deleted Cache and Preferences and Verified Integrity on Steam, as per previous tips. Reloaded and same issue occurred after 3-4 mins on the game clock. 

Have saved system information as you requested and attached here. Any further help hugely appreciated, desperate to continue playing! 

MacBook Pro - CWFM23.spx

I have no idea if it is relevant or not, but I've noticed with the various fixes and changes made that the in-game 'graphics capability' of the machine has varied massively, from 3 stars, 4 stars at one point I think, down to one star, etc. 

In the past two nights I have also had the following happen, when trying to run the game in 'windowed' mode. 

Edited November 7, 2022 by connorwray
Update

Update: 

Completely removed antivirus software from machine and attempted full uninstall/reinstall of game. Same issue occurred almost immediately. Quit out to delete Preferences and Cache and game actually crashed whilst loading save file, full crash.

Following this I removed Preferences and Cache again and Verified Integrity, one file had to be reacquired. 

No change, same issues.

{%22response%22:%22ok%22,%22_rxid%22:%2241330000-32bc-1809-0000-000000000000%22}.dmp

Just thought I'd throw a final update here to say I downloaded the full game with the midnight release. I have since repeated all steps above and no change, issue repeats every time. 

Devastated, to be honest.

Hey, @Neil Brock just wondering if there was any update as to the above issue, and if there are any more recommended fixes/support? Feeling totally out of options here! 

Thanks!

A bit at a loss with this one. It's not something being raised by anyone else, so something very odd has happened related to the custom files. What makes next to no sense is the fact you've done a complete reinstall and it hasn't helped.

What I would suggest is backing up any saves safe (so say in a desktop on the folder) and delete every other file related to FM on your system. So everything here - Users\[Your Mac Username]\Library\Application Support\Sports Interactive\[Football Manager title]

And checking if there's a public folder with any SI files in that general location. Then completely uninstall FM so there's nothing at all left in the installed folder location, checking the Steam folder location (Steam -> steamapps -> Football Manager 2023) and making sure that is completely removed. 

Once that's done, reinstall and try again. If that still doesn't work, next step may well be to reinstall the system OS. 

HI there,

Just to say I've been having exactly the same issue as this -- describes it perfectly.

@connorwraydid you manage to get a resolution?

Thanks for your help

 

 

 

Hey @sgw.private

I'm afraid it got weirder. I left FM23 alone for a few weeks before Christmas, busy with work, etc. and intended to go through the full reinstall steps as listed above when I had a chance. 

When I booted it up over Xmas it worked fine, as though nothing had ever been wrong. 

I upgraded to Ventura over Xmas too, and still all worked fine. 

Just last night it froze again, (hence I'm back on this page) no changes made, no downloads, nothing new whatsoever. Seemingly just gave up once again. 

Incredibly frustrating. Will continue to post updates here if I find something that works - in the process of moving all the saves/tactics I want to preserve off the laptop at the moment so I can uninstall/reinstall. 

Thanks @connorwray

Yeah, so disappointing -- makes the game unplayable.

I found if you holiday through the game that freezes (after you've restarted the game) then it works again for a few matches then freezes again. Means you have to save before every game...

I actually went the whole uninstall -- took everything off and reinstalled system OS. Just got to November in a fresh save and it's frozen again. Ugh. 

 

 

 

 

@sgw.private It really is, has put me off trying most of the time since these posts, to be honest. 

A good tip on the holiday through the game, not ideal but if it works then at least it can be played for a bit. 

I found that turning off the in-game sounds made a huge difference to the performance of the match engine, it would usually make it through a good run of games without sound on, and then would fail 70-80 mins into games when it did fail. 

Another thing I've been trying is, each time it fails, rebooting and changing preferences from 'windowed mode' to 'full screen mode', or vice versa, depending on what it was on previously. I also change the graphics settings from whatever they are on to 'recommended for this PC', and have the 'reload skin' option ticked for when confirming preferences. This seems to force enough of a reset to get through the game in question, perhaps 7/8 times out of 10. 

Hope you have more luck!