iPad Mini 6th gen display

Hello, looking at the specs for the iPad Mini 6th gen, it seems to use a non-standard aspect ratio where the 5th Gen one uses 4:3.

Could you please try adjusting the Display Zoom in your device display settings and see if that makes a difference as a first step before we look into this a bit deeper on our side, thank you.

5 hours ago, Zachary Whyte said:

Hello, looking at the specs for the iPad Mini 6th gen, it seems to use a non-standard aspect ratio where the 5th Gen one uses 4:3.

Could you please try adjusting the Display Zoom in your device display settings and see if that makes a difference as a first step before we look into this a bit deeper on our side, thank you.

Hi Zachary

thank you for your reply. After a quick look on the internet and a scroll through all the settings it seems like Apple have removed this feature from the iPad 6 mini

i have attached some screenshots 

Brian

Thank you for the update, that's frustrating. We'll review this further and do some investigating.

Ok Zachary, hopefully this can be sorted

Thanks

Hello @wink1867. Thank you for bringing this issue to our attention. It has now been logged and is with our development team for further investigation.

Hi Ewan

just checking in on how we are progressing with resolving this issue?

thank you, Brian

 

Unfortunately @wink1867 we're still in the same boat. It's still under investigation. We apologise for the inconvenience this may have caused. 

Hello Guys

Are we any closer to fixing this issue?

Brian

Hello Guys

@Desmond Richardson @Ewan Aiton @Zachary Whyte

Sorry to trouble you but was wondering if we was any closer to fixing this display issue?.

it is really annoying and would consider getting rid of the tablet if you say it won’t be fixed and getting the bigger Air or something. 

Hope to hear from you soon

Brian

Really sorry Wink, it's not one we believe we'll be able to resolve this cycle.

We're aiming at a FM24 fix now if all goes to plan. I can only apologise for the inconvenience and I know it's not the answer you're looking for, but I've made sure the issue is marked as a priority and isn't forgotten about.