Game not starting in Apple Arcade

Hello, can you please create a support ticket using the link below.

https://fmofficial.support/Ticket

We apologise for the inconvenience. 

I have:

 

https://support.sega.com/hc/requests/592650

 

but I’ve not had any response. 

On 03/03/2023 at 16:06, Zachary Whyte said:

Hello, can you please create a support ticket using the link below.

https://fmofficial.support/Ticket

We apologise for the inconvenience. 

Hi there, I’ve still had no response to my ticket raised on the 23rd of Feb, or this post here. 
 

I’m really missing playing the game so would like some help in solving the issue, please.  

Hello, I'll look into your ticket further.

Can I ask if you have installed our lastest update?

Thank you. 
 

I can’t do the update as I’m playing through Apple Arcade. 

Hi there, any update on this?