Gamersgate Version - Crash on Startup

[oldsoldier reincarnated]

OK - Officially fed up with FM2011 already

I have GG version, downloads fine and installs.

On start up I get ByteSheild screen. No instructions anywhere what to do, so I make up username and password, input GG code hit OK and "crash"

code is FM2011 11.1.0f157094 has stopped working, please close program.

At least I am starting to get used to this cluster on FM release day :-(

[Muzchap]

OK - Officially fed up with FM2011 already

I have GG version, dowloads fine and installs.

On start up I get ByteSheild screen. No instruntions anywhere what to do, so I make up username and password, input GG code hit OK and "crash"

code is FM2011 11.1.0f157094 has stopped working, please close program.

At least I am starting to get used to this cluster on FM release day :-(

Hi,

In this situation - you need to run the program as Administrator. Please see the link here: ByteShield Help

Thanks

[oldsoldier reincarnated]

It is running as administator (box ticked) or should I say crashing as administrator

More information on the problem

Problem signature:

Problem Event Name: APPCRASH

Application Name: fm.bbz

Application Version: 11.1.0.26022

Application Timestamp: 4cd18a0b

Fault Module Name: fm.bbz

Fault Module Version: 11.1.0.26022

Fault Module Timestamp: 4cd18a0b

Exception Code: c0000005

Exception Offset: 015c631f

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 2057

Additional Information 1: 00e6

Additional Information 2: 00e6300fac05cee8bb11ab1f62618af7

Additional Information 3: f0cd

Additional Information 4: f0cdad1d676274cad3f7e5058bfe67ef

[Muzchap]

Hi,

Ok this might sound a little convoluted but I'm sure it will get you going again:

1) Go to the Football Manager 2011 install directory

2) Locate ByteShield.ini - open in Notepad

3) Delete all but the Top 2 Lines of data - you should be left with the following (on 2 lines):

[Client]

gui=Bsi10

4) Save the file

5) locate the file 'profiles.xml' and delete this file

6) locate a file like xxxxxxx_sg_fm_10rc_decryptmod.lib (where xxxxxxx is the username you used to register) - if no file - skip to 8)

7) Delete file

8) Double click the FM.exe file

9) Enter your username/password

10) Accept any dialogue prompts (will prompt to move active activation)

11) Play game

Cheers

[oldsoldier reincarnated]

Hi Muzchap

No joy, still the same after the steps you describe

ByteShield goes to loading, counts up and crashes.

[Muzchap]

Hi Muzchap

No joy, still the same after the steps you describe

ByteShield goes to loading, counts up and crashes.

Ok - I have escalated to ByteShield for you - should get an answer pretty quickly

[charlieanstis]

how do i get to the install directory if I have this game installed via steam?

[Muzchap]

how do i get to the install directory if I have this game installed via steam?

You shouldn't be experiencing these issues with Steam? This is a 'ByteShield' only issue?

[ByteShieldJan]

Hi oldsoldier,

Jan from ByteShield here. Can you help me with on thing: Does the program folder contain a file ending with ....decryptmod.lib?

[oldsoldier reincarnated]

Hi Jan

Yes, thats the one I deleted as per MuzChap's directions. It recreates when you run fm.exe (I watched the home directory on the lst crash to see what happened)

[charlieanstis]

You shouldn't be experiencing these issues with Steam? This is a 'ByteShield' only issue?

I am at a loss to be honest, everything i have tried from reading the forums has no effect. I never get past the initial crash and the error message (football manager 2011 11.1.0f157094)

Any help will be very very welcomed!

[ByteShieldJan]

Hi oldsoldier,

when it crashes, does it give you a message 'fm.exe has stopped working' or 'fm.bbz has stopped working or something else?

[Muzchap]

Hi oldsoldier,

when it crashes, does it give you a message 'fm.exe has stopped working' or 'fm.bbz has stopped working or something else?

Jan,

He posted this earlier:

Problem signature:

Problem Event Name: APPCRASH

Application Name: fm.bbz

Application Version: 11.1.0.26022

Application Timestamp: 4cd18a0b

Fault Module Name: fm.bbz

Fault Module Version: 11.1.0.26022

Fault Module Timestamp: 4cd18a0b

Exception Code: c0000005

Exception Offset: 015c631f

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 2057

Additional Information 1: 00e6

Additional Information 2: 00e6300fac05cee8bb11ab1f62618af7

Additional Information 3: f0cd

Additional Information 4: f0cdad1d676274cad3f7e5058bfe67ef

[bangai]

Same issue here but have it from D2Drive.

Trying solution from other thread.

Did the steps from Muzchap, got a messgae license was not expired yet with ok button, pressed ok button, now I have a byteschield screen and thats it. Few minutes waiting already but no progress.

Update : quitted that, ran as admin. It sats Football Manager 2011 11.1.0f157094 has stopped working.

In the details it says this :

Problem Event Name: APPCRASH

Application Name: fm.bbz

Application Version: 11.1.0.26022

Application Timestamp: 4cd18a0b

Fault Module Name: fm.bbz

Fault Module Version: 11.1.0.26022

Fault Module Timestamp: 4cd18a0b

Exception Code: c0000005

Exception Offset: 015c631f

OS Version: 6.0.6001.2.1.0.256.1

Locale ID: 6153

Additional Information 1: aa9c

Additional Information 2: 00e6300fac05cee8bb11ab1f62618af7

Additional Information 3: 949b

Additional Information 4: f0cdad1d676274cad3f7e5058bfe67ef

I updated gfx and audio. Its Win Vista 64 Ultimate.

[oldsoldier reincarnated]

Hi Jan

This is the crash screen

http://www.rapidshare.com/files/429104436/FM11_Crash_Screen.png

[byteshielddon]

I am sorry you are having this problem. It is crazy for us because we want to help you and this is unique. One thing I thought of is that if you have any AV software, it might do this. Protection looks like a virus. I know sometimes I wind up with AV software I don't even know is there because various places are always trying to help me out with free trials of it. Looking back on the thread, I haven't seen the suggestion that you check carefully for that. Could you double check for that? If you don't know how, post back and we will help you.

-Don

[oldsoldier reincarnated]

It does not seem to be a unique problem when I read the forums

I have ZoneAlarm & SuperAntiSpyware running.

Have closed both down and tried again, same crash I am afraid.

[kingreyes2]

Hi,

i am also experiencing identical problems. i have tried all of the above. i have shut down all virus and firewalls running on my pc.

I am using windows 7 64bit.

Suggestions ?

[JerseyShoreDave]

My Byteshield has let me play twice so far, but most of the time it doesn't seem to open up FM11 and when it does it plays fine.

[oldsoldier reincarnated]

I am also using Win 7 64 bit

[JerseyShoreDave]

I am on Windows XP Pro 32 bit... Muzchap tried to help me earlier but it didn't do much, after a random reboot it actually worked for the second time. I tried again and once again Byteshield runs and doesn't bring up FM11. I get no visible errors

[Abbiss]

I have been trying to install FM 2011 purchased from Direct-2-Drive since 18:00. I have tried various different methods.

The details which I have found is that it seems to be an error with 64bit operating systems. I am running Windows Home Premium 64Bit. I have been able to install the game, however when launching I get the byteshield box appear Loading Application then count up then dissappear, however the game does not launch. I get the following error in event viewer;

Faulting application name: fm.bbz, version: 11.1.0.26022, time stamp: 0x4cd18a0b

Faulting module name: fm.bbz, version: 11.1.0.26022, time stamp: 0x4cd18a0b

Exception code: 0xc0000005

Fault offset: 0x015c631f

Faulting process id: 0xad4

Faulting application start time: 0x01cb7d3ea53e4295

Faulting application path: C:\Program Files (x86)\SI\Football Manager 2011\fm.bbz

Faulting module path: C:\Program Files (x86)\SI\Football Manager 2011\fm.bbz

Report Id: e821a5bb-e931-11df-9e80-00269ea9f9d7

Then a info Message of;

Fault bucket 2171130782, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: fm.bbz

P2: 11.1.0.26022

P3: 4cd18a0b

P4: fm.bbz

P5: 11.1.0.26022

P6: 4cd18a0b

P7: c0000005

P8: 015c631f

P9:

P10:

Attached files:

C:\Users\Tom\AppData\Local\Temp\WER86BD.tmp.WERInternalMetadata.xml

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_fm.bbz_2855e9cf664c219ed37d6eb8813fbfd8e65adab_09db92af

Analysis symbol:

Rechecking for solution: 0

Report Id: e821a5bb-e931-11df-9e80-00269ea9f9d7

Hope these details can help someone get this running.

[bangai]

Not a specialist but have to go with Abbis on this. Most people having the exact error seem to be running 64bit. And is it just an impression or do most people having the same issue also bought the game on D2drive or something similar?

Either way, first time I bought it like this, and last time. I bought the game twice, once on amazon, they didnt ship it in time, so bought it once more on D2drive and now this. Frustrating to say the least. Although the amazon part hasnt got to do anything with SI games probably.

Anyway. it would be nice to wake up and have a solution for this :s

[bangai]

Still no fix?

[oldsoldier reincarnated]

Its is not a download issue, I have plenty of other games from Gamersgate that work fine. It is a DRM issue yet again and ByteShield does not work and stops me playing the game.

Why do SI do this year in, year out and just annoy their customers. It has now been 24 hours and i still cannot play the game.

How about some compensation offer for my wasted time and effort ? (again)

[bangai]

Going to install on XP 32 bit right now.

@SI : please inform us of any progress? We've been waiting since yesterday.

[Abbiss]

I have logged this with Sega. I would advise everybody else to do this then, SI might actually do something about this issue.

This is very poor from SI I expected so much more.

[bangai]

I understand issues take time to get solved, but theres imply no information. Not even if someone is working on it.

Can someone inform us if this is being looked at please?!

[JerseyShoreDave]

Its a easily DRM problem... but the question remains did they identify the problem and fixing it?

[bangai]

Just finished installing it on a second computer which runs XP 32 Bit. Guess what, it goes through, not a single problem at all

[bangai]

I am sorry you are having this problem. It is crazy for us because we want to help you and this is unique. One thing I thought of is that if you have any AV software, it might do this. Protection looks like a virus. I know sometimes I wind up with AV software I don't even know is there because various places are always trying to help me out with free trials of it. Looking back on the thread, I haven't seen the suggestion that you check carefully for that. Could you double check for that? If you don't know how, post back and we will help you.

-Don

I tried without firewall and AV to no avail. Theres no free trials on my computer.

It seems to be related with 64bit Operating Systems. Most people posting same error have a 64 bit OS. I tried on a second PC with a 32bit XP version and I dont encounter a single problem.

[JerseyShoreDave]

wish my 32bit XP version worked...

[oldsoldier reincarnated]

I have also just loaded it onto my work laptop, WinXP, 32 bit system and it works OK.

Still dies on my Win 7 Ultimate, 64 bit home PC, no matter what I do.

I concur with Bangai that it looks like ByteShield is not compatible with 64 bit systems, bit of a big mistake if that is the case.

[bangai]

Later on I am going to do a complete fresh install of Win 7 Ultimate (now have vista 64 ultimate) + fresh install of Win XP 32 on this computer (the one where its not working on) and again test on both OS. Will inform here of the outcome.

@ Jerseyshoredave : I think your issue might be different. We are getting a speciific crash after Byteshield, from what I gather your byteshield hangs?

[JerseyShoreDave]

when i track the program it runs then just stops running, it doesn't hang its more like its not getting FM2010 to start

I know that Bangai I repair and build computers for a living. The specific crash that I can replicate on my test windows 7 Ultimate seems to be the same thing Windows 7 will announce certain program activities that XP won't. Doesn't mean its the same thing, I'm just guessing here from experience.

I think it could be a 64 bit chip issue which I've seen too many times working on computers for small business using out of date programs, which this isn't but it acts like it :X

[JerseyShoreDave]

Actually looking through the event viewer I see:

Faulting application fm.exe, version 1.0.0.1, faulting module fm.exe, version 1.0.0.1, fault address 0x00053414.

And in other crashes the fm.exe version changes...

Faulting application fm.exe, version 1.0.0.1, faulting module fm.exe, version 1.0.0.1, fault address 0x00053414.

Faulting application fm.exe, version 11.0.0.21379, faulting module fm.exe, version 11.0.0.21379, fault address 0x00986d56.

at least I got 2 errors out of the 100+ failures

[bangai]

Seen that just in the other thread, didnt know your experience with PC's , sorry if i asked you something stupid

[JerseyShoreDave]

Not at all

I make mistakes too we all do, we're all frustrated like heck.... I feel like one of my customers who didn't plug in their computer saying it doesn't work

[JerseyShoreDave]

I'd rather be wrong and getting FM2011 to work, then be "right" waiting for us all to get fixed

[bangai]

Hehe. I do hope Byteshield works during the weekend though. As the silence is deafening.

[JerseyShoreDave]

First game this century that I had a problem with, amazing how some companies don't quite get it

[bangai]

Bump. Still waiting for any news.

[JerseyShoreDave]

installed it on a 32 bit OS/32 bit chip no

My early guess now after that failure is installing the game on an XP PRO account with full administrative rights prevents the game from running...

[bangai]

Gonna start now installing 7 Ultimate, try again, and then install xp 32 on it aswell if the 7 doesnt work.

[DasPeakzmiester]

this is rather irritating, downloaded thru d2d, iam running a XP 32, in admin mode, and yet it crashes EVERY time

my system coundnt even find "ByteShield.ini"

this is taking the pizzle

[JerseyShoreDave]

Sadly I doubt anything will change till Monday :/

[harabek]

I have exactly the same issue...

Again, the relase of a product that isnt yet fit for the consumer market...Its like Hearts of Iron III all over again...

Got a feeling its the 64Bit version of the OS that is the issue

System Information

------------------

Time of this report: 11/6/2010, 19:27:17

Machine name: CAROLS_DELL_YO

Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_ldr.100608-0458)

Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

System Model: Inspiron 545

BIOS: Phoenix - AwardBIOS v6.00PG

Processor: Intel® Core2 Quad CPU Q8200 @ 2.33GHz (4 CPUs), ~2.3GHz

Memory: 3316MB RAM

Page File: 1810MB used, 5052MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 10

DX Setup Parameters: Not found

DxDiag Version: 6.00.6001.18000 32bit Unicode

[bangai]

Right. Installed a completely clean Win 7 64Bit version and it is working.

Where I previously had under properties, compatibility, priveledge level, run as admin greyed out, i could tick it now and it works.

Didnt play yet, but it does start. Hope this is of any help for those not able yet.

[bangai]

Too early , managed only once. Back to same error now.

Can we get a reply from anyone from SEGA or SIGAMES about a fix , update or something at all .

Getting annoyed is an understatement.

[TomHoste]

I have Vista 32 bit version ... i have the same problem, i can't get passed 5th October 2010 without crashing and giving me the ' 11.1 of157094 ' - error. So the 32bits - 64 bits is not the issue i guess.