milnerpoint Posted October 18, 2012 Share Posted October 18, 2012 I thought Neil just rolled around in the piles of money stored in SI towers all day? Link to post Share on other sites More sharing options...
Pickel Posted October 18, 2012 Share Posted October 18, 2012 So, the beta is live and I still haven't received my code. Well, that's the first and last time I ever preorder anything from Gamestop/Impulsedriven.com . Link to post Share on other sites More sharing options...
lysulv Posted October 18, 2012 Share Posted October 18, 2012 Serves me right for going against my better judgement and ordering from gamestop I guess. Sent an email to support 3 hours ago and nothing so far. I knew they were evil, but I didn't know they were unreliable as well. Link to post Share on other sites More sharing options...
n0kru Posted October 18, 2012 Share Posted October 18, 2012 I also ordered from Gamestop and did not recivet code, when I go to the gamestop app, in my library is Football Manager and product code, but that code is invalid on Steam. Can´t belive. Link to post Share on other sites More sharing options...
Administrators Neil Brock Posted October 18, 2012 Administrators Share Posted October 18, 2012 I also ordered from Gamestop and did not recivet code, when I go to the gamestop app, in my library is Football Manager and product code, but that code is invalid on Steam. Can´t belive. Are you sure you've entered the code correctly? What error message do you get when entering? Link to post Share on other sites More sharing options...
Pickel Posted October 18, 2012 Share Posted October 18, 2012 I'm pretty sure the codes from GameStop's app are not meant for Steam. The pattern is XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX. It's probably only used for the "redeem" function in their app - which is useless to us since FM2013 requires Steam. EDIT: And yes, we have copied the code correctly. There's a copy-to-clipboard function when you view the code in their app. Link to post Share on other sites More sharing options...
n0kru Posted October 18, 2012 Share Posted October 18, 2012 Are you sure you've entered the code correctly? What error message do you get when entering? Yeah, I copied it from Gamestop app. I get Invalid product code. Link to post Share on other sites More sharing options...
OlivierL Posted October 18, 2012 Share Posted October 18, 2012 Many haven't yet had their codes through - myself included. There's nothing untoward there, as the beta isn't yet released. The purpose of this thread was to address a retailer who had seemed to renege on their promise to send a code at all, it wasn't a complaint about non receipt of a code. If you're still worried, try contacting the shop you brought from themselves, as SI and Sega don't control how the individual retailers send out their codes. Now it is released and bol.com tell me they don't have the key yet... Link to post Share on other sites More sharing options...
lysulv Posted October 18, 2012 Share Posted October 18, 2012 So I just got a reply from gamestop. -- You can access your product/beta code in the GameStop PC Downloads App. Be sure that you are logged into Impulse using the e-mail address you used to place your order. Under the My Games tab, select the title for you game and click Product Code. A window will pop-up with your code and you will have the option to copy the code to your clipboard. Note that you will be able to retrieve product codes for only those games that require them to run after installation. -- This is still the same code that doesn't activate on steam. I do not consider this issue resolved so, though by no fault from SI or SEGA, the title of this topic does seem a little misleading. Link to post Share on other sites More sharing options...
Pickel Posted October 18, 2012 Share Posted October 18, 2012 I just got the exact same response, so it's copy/paste. Looks like I'll have to be lucky to be able to play this week . EDIT: It looks like Steam accepts a maximum of 5x5 characters in your redeem codes. However, the codes from GameStop are 6x5 characters. I've tried leaving out both the first 5 and the last 5 characters but to no avail. Link to post Share on other sites More sharing options...
Nico877 Posted October 18, 2012 Share Posted October 18, 2012 I just got the same e-mail myself. Seeing as Gamespot PC Downloads uses their own type of product keys, the key is in no way related to anything except Gamestop PC Downloads. It's basically just a unique key you receive when you buy a download game from them, sort of like an order number or whatever. To be honest I don't think Gamespot has a clue about what we're talking about. Issue not resolved, where the hell is my proper key? Link to post Share on other sites More sharing options...
crazygang Posted October 18, 2012 Author Share Posted October 18, 2012 I have exact same problem, I have told them to fix it or I will cancel my preoder and never use gamestop again...(I will predorder somewhere else so I can play beta in weekend) This is in no way SI or SEGAS fault but I hope that Gamestop will never be a digital partner in the future :-) Link to post Share on other sites More sharing options...
Administrators Neil Brock Posted October 18, 2012 Administrators Share Posted October 18, 2012 How many digits are your codes? (Don't post your full codes here though!) Link to post Share on other sites More sharing options...
Pickel Posted October 18, 2012 Share Posted October 18, 2012 As stated earlier 6x5 digits - i.e. 30 digits (excluding the "-" of course ). Link to post Share on other sites More sharing options...
Nico877 Posted October 18, 2012 Share Posted October 18, 2012 Yeah, as I said above those codes are in no way related to anything except Gamestop itself. In short, Gamestop uses an app for downloaded games and you have to redeem the game in that app. Not related to Steam/FM/SIGames/Sega/anything except for that app. Link to post Share on other sites More sharing options...
Administrators Neil Brock Posted October 18, 2012 Administrators Share Posted October 18, 2012 Try the first 15 instead. If that fails the last 15. This may not work but worth a shot as the codes should be 15 digits. Link to post Share on other sites More sharing options...
Pickel Posted October 18, 2012 Share Posted October 18, 2012 Try the first 15 instead. If that fails the last 15. This may not work but worth a shot as the codes should be 15 digits. No luck . Still invalid. Link to post Share on other sites More sharing options...
Nico877 Posted October 18, 2012 Share Posted October 18, 2012 The only place the code is valid is through Gamestop. It's a Gamestop-generated key, nothing else. Link to post Share on other sites More sharing options...
Administrators Neil Brock Posted October 18, 2012 Administrators Share Posted October 18, 2012 Bah, sorry about that. We're looking into it but given the time I'm afraid we won't hear anything until tomorrow now. Link to post Share on other sites More sharing options...
Pickel Posted October 18, 2012 Share Posted October 18, 2012 Damn . Oh well, nothing to do about it. I'll just head to bed then. But please remember not to use GameStop as a digital partner come FM2014 though . Link to post Share on other sites More sharing options...
Nico877 Posted October 18, 2012 Share Posted October 18, 2012 No problem, I don't think anyone is blaming you guys, and absolutely any help is very much appreciated. I just wish I had pre-ordered FM13 from any other retailer! Link to post Share on other sites More sharing options...
Vegard_R Posted October 18, 2012 Share Posted October 18, 2012 Bah, sorry about that. We're looking into it but given the time I'm afraid we won't hear anything until tomorrow now. They're US based right? Time shouldn't be an issue Link to post Share on other sites More sharing options...
Nico877 Posted October 18, 2012 Share Posted October 18, 2012 Yeah, true, it really shouldn't Link to post Share on other sites More sharing options...
Administrators Neil Brock Posted October 18, 2012 Administrators Share Posted October 18, 2012 They're US based right? Time shouldn't be an issue Well we have tried contacting them but we're not sure when they'll get back to us. Apologies I wasn't aware they were a US company (I assure you the person that contacted them probably did ) - you may get a response but it's the retailers responsibility so we're just waiting I'm afraid. Link to post Share on other sites More sharing options...
goldgod777 Posted October 18, 2012 Share Posted October 18, 2012 Yep, I am having the same problem, I e-mailed them yesterday asking if the codes were going to be sent to us, and they replied: "The beta codes will not be released until the 19th. Once the codes are release follow the steps below to access it." and the steps are the same as posted above. I have e-mailed them again, saying that the game has been released for early access and that all other retailers have supplied customers with the early access codes. I will leave another post when they reply. Link to post Share on other sites More sharing options...
Vegard_R Posted October 18, 2012 Share Posted October 18, 2012 Well we have tried contacting them but we're not sure when they'll get back to us. Apologies I wasn't aware they were a US company (I assure you the person that contacted them probably did ) - you may get a response but it's the retailers responsibility so we're just waiting I'm afraid. Yeah, I got another answer from their support, saying that they may have limited supply, and that they may not be able to provide it for everyone. This is obviously wrong, right? Link to post Share on other sites More sharing options...
Nico877 Posted October 18, 2012 Share Posted October 18, 2012 Why am I even still alive...... Link to post Share on other sites More sharing options...
Administrators Neil Brock Posted October 18, 2012 Administrators Share Posted October 18, 2012 I honestly don't know the numbers so I can't really say either way I'm afraid. They would be able to request more from us but if they've given out so many it's difficult to say. Link to post Share on other sites More sharing options...
Nico877 Posted October 18, 2012 Share Posted October 18, 2012 Well, I have proof of purchase and all that stuff, so why don't you come over to Norway and we can discuss this over a glass of wine, candles and all that other romantic sh*t so I can play some FM, Neil Link to post Share on other sites More sharing options...
Administrators Neil Brock Posted October 18, 2012 Administrators Share Posted October 18, 2012 That's the best post I've read all night You pay for the ticket, I'm there! Link to post Share on other sites More sharing options...
Nico877 Posted October 18, 2012 Share Posted October 18, 2012 Hah, well I didn't take finances into account - would be cheaper to just order several copies of FM and hope that one of the retailers sends me a code for the beta! Link to post Share on other sites More sharing options...
crazygang Posted October 18, 2012 Author Share Posted October 18, 2012 Yeah thanks for making me giggle Nico, thats needed with all this StopGame BS Link to post Share on other sites More sharing options...
lysulv Posted October 18, 2012 Share Posted October 18, 2012 My gamestop app now has the correct code. It changed 5 minutes after I sent them another email, I was sure to check before I sent it. Link to post Share on other sites More sharing options...
Administrators Neil Brock Posted October 18, 2012 Administrators Share Posted October 18, 2012 We've just heard from them and they're looking into it for us so fingers crossed. EDIT: lysulv beat me to it Link to post Share on other sites More sharing options...
goldgod777 Posted October 18, 2012 Share Posted October 18, 2012 UPDATE: Everyone check your Gamestop App, it should be updated with a new 15 digit code, that works. Awesome, so pumped. Link to post Share on other sites More sharing options...
crazygang Posted October 18, 2012 Author Share Posted October 18, 2012 Downloading as we speak thanks for the help Neil much appreciated, if you ever go to visit Nico stop by Denmark on the way and I will give you a pint Link to post Share on other sites More sharing options...
Nico877 Posted October 18, 2012 Share Posted October 18, 2012 I'm playing FM, I'm ready for you, Neil. Link to post Share on other sites More sharing options...
Administrators Neil Brock Posted October 18, 2012 Administrators Share Posted October 18, 2012 Ahahaha. I'll get my coat Link to post Share on other sites More sharing options...
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