Asher413 Posted October 8, 2015 Share Posted October 8, 2015 As the title says, when I click on "Import Database" my game is crashing. Link to post Share on other sites More sharing options...
doch Posted October 8, 2015 Share Posted October 8, 2015 Same here. Tried with multiple different databases and they all got to about this point: before crashing. Link to post Share on other sites More sharing options...
sampop Posted October 8, 2015 Share Posted October 8, 2015 Same here. Always at the same point in wich doch posted the photo. I have tried re-installing the game and everything, but I have not found a solution. Link to post Share on other sites More sharing options...
hockeyiow Posted October 8, 2015 Share Posted October 8, 2015 me too have same problem tried downloading the database again and didnt fix .... any help???????? Link to post Share on other sites More sharing options...
hockeyiow Posted October 8, 2015 Share Posted October 8, 2015 me too have same problem tried downloading the database again and didnt work Link to post Share on other sites More sharing options...
SI Staff Riz Remes Posted October 9, 2015 SI Staff Share Posted October 9, 2015 Which databases are you trying to import ? Edit: Nevermind, I think I've tracked it down here and we will have a fix out as soon as we can. Link to post Share on other sites More sharing options...
andy_snek Posted October 9, 2015 Share Posted October 9, 2015 Have the same problem with importing the db, but what more, I can start the game with default db 2015, it crashes, and I can't go into preferences, it immediately return me back to starting screen Link to post Share on other sites More sharing options...
SI Staff Riz Remes Posted October 9, 2015 SI Staff Share Posted October 9, 2015 This should be fixed in the 15.14.1b update that is live now. Link to post Share on other sites More sharing options...
Asher413 Posted October 9, 2015 Author Share Posted October 9, 2015 Mine still crashes after the update. The sequence- start up the game, on the main menu, when I click on "Import Database", Windows tells me "Eastside Hockey Manager has stopped working" and the only option is to close it. New Game, Load Game, Delete Game all work okay. Running Windows 8, and all previous patches seemed to work okay to choose the import database option. Link to post Share on other sites More sharing options...
SI Staff Riz Remes Posted October 9, 2015 SI Staff Share Posted October 9, 2015 Have the same problem with importing the db, but what more, I can start the game with default db 2015, it crashes, and I can't go into preferences, it immediately return me back to starting screen When you attempt to go to the preferences but it returns you to the start screen, it indicates that the game did not find the game options config file ("game.cfg"). It should have created one from the default settings after you first are returned back to the start screen, but if it still doesn't allow you into the preferences screen, it indicates that you don't have write access to the folder for the application temporary files. Have you tried running the game as administrator ? Link to post Share on other sites More sharing options...
SI Staff Riz Remes Posted October 9, 2015 SI Staff Share Posted October 9, 2015 The sequence- start up the game, on the main menu, when I click on "Import Database", Windows tells me "Eastside Hockey Manager has stopped working" and the only option is to close it. You don't get as far as selecting the db to import at all ? That sounds like a separate issue. What database are you trying to import and where have you placed it ? Link to post Share on other sites More sharing options...
andy_snek Posted October 9, 2015 Share Posted October 9, 2015 When you attempt to go to the preferences but it returns you to the start screen, it indicates that the game did not find the game options config file ("game.cfg"). It should have created one from the default settings after you first are returned back to the start screen, but if it still doesn't allow you into the preferences screen, it indicates that you don't have write access to the folder for the application temporary files. Have you tried running the game as administrator ? Tried it now, but it's still the same. It just blinks and I'm back. Link to post Share on other sites More sharing options...
SI Staff Riz Remes Posted October 9, 2015 SI Staff Share Posted October 9, 2015 Tried it now, but it's still the same. It just blinks and I'm back. Do you have any special characters by any chance in your Windows username and is it an administrator account ? Can you check if you have any folders/files under the path: "C:\Users\[your username]\AppData\Local\Sports Interactive\EHM" Link to post Share on other sites More sharing options...
andy_snek Posted October 9, 2015 Share Posted October 9, 2015 Do you have any special characters by any chance in your Windows username and is it an administrator account ? Can you check if you have any folders/files under the path:"C:\Users\[your username]\AppData\Local\Sports Interactive\EHM" Yes, I have special char, as I'm from the Czech rep, we have diacritic, and I used it Yes, it's an administrator account and also the only one on the PC Yes, there are three: "Logs", "Preferences" and "Temporary" Link to post Share on other sites More sharing options...
SI Staff Riz Remes Posted October 9, 2015 SI Staff Share Posted October 9, 2015 Do you have a "game.cfg" file in the "Temporary" folder ? Link to post Share on other sites More sharing options...
andy_snek Posted October 9, 2015 Share Posted October 9, 2015 no, I don't Link to post Share on other sites More sharing options...
SI Staff Riz Remes Posted October 9, 2015 SI Staff Share Posted October 9, 2015 Okay, what is the special char used in your username ? I'll need to try and reproduce the same conditions here to try and see what is causing the issue. Link to post Share on other sites More sharing options...
andy_snek Posted October 9, 2015 Share Posted October 9, 2015 the special one is "ř", it's specific Czech letter Link to post Share on other sites More sharing options...
SI Staff Riz Remes Posted October 9, 2015 SI Staff Share Posted October 9, 2015 Thanks for the extra information, I'll try and get this issue sorted over the weekend as I've managed to reproduce it here at least initially. Link to post Share on other sites More sharing options...
Asher413 Posted October 10, 2015 Author Share Posted October 10, 2015 You don't get as far as selecting the db to import at all ? That sounds like a separate issue. What database are you trying to import and where have you placed it ? Correct, I don't get that far at all, it just goes straight to the windows "Program has crashed" pop up. I am trying to import any database, I haven't gotten far enough to pick one to try. Troubleshooting steps: I 'deleted' (moved to my desktop) ALL the db's in my folder except the "Historical" ones from the last update. That allowed the screen to come up, so it appears that some database (and I'll try and find which one) that I have been able to import at least two weeks ago screws it up so I can't even load the screen now. EDIT: It appears to be if the UUDB 5.5 (From the blue line) is in my database folder, the screen is not accessible. EDIT 2: I think I foud it, before you could have a folder without an import_config and it would be okay, now there has to be one in the folder. Link to post Share on other sites More sharing options...
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