My Manager Face Not Showing Up

[WilFer10]

Hello everyone, I don't know if this is the right place to ask about this but I hope somebody can help me. So after I get bored with my old save, I start a new game, I chose the same manager profile, but my manager's 3D face doesn't show up in profile page, instead it shows my computer profile picture.

 

What should I do so the manager picture will be the 3D manager face? In my first game save it worked well even when I change the appereance (glasses, hair, etc) the manager picture shows like how I change it. I already tick the option in preferences to use generated picture and reload the skin but nothing happened. Thank you