Interista4 Posted December 17, 2020 Share Posted December 17, 2020 Hi, Me and 2 friends have been playing an online game. The games been far too glitchy and often gets stuck with the same issue of generating press report (we’ve found continuing at the same time can help avoid that issue). But with this issue we were trying to continue and when it was processing onto the next day it would crash, forcing us to dashboard. This happened a few times until the main save file disappeared and the backups won’t load. Teams managed - Monza, Vicenza, Livorno (Originally Chievo, if that makes a difference) Leagues Loaded - England Spain France Germany Italy In-game date - the save date was 22nd January 2022, the game crashes while processing on to 28th January 2022. This was a game day for Vicenza and consistently crashed at that date. We were planning to go on holiday next time to try and resolve that issue, but the save disappeared. Steps to reproduce - load the save file Connor Wood - Monza, play the game as normal until crashing on processing towards 28th January 2022 So as mentioned, the main save game is now no longer showing on to be able to load it. Attempting to load backup v02 or v03 (this has different save date of 8th January) and we are presented with unable to load saved game. It not sure it would make sense to expect the back ups to be corrupted, so hoping it’s not that. And no idea why the main save has disappeared. Note these were saved to the cloud. Also note that 2 out of 3 players are playing on Xbox series x, and the other started on Xbox one x then moved to pc. Not sure if there is any further info I can give you that might help? Link to post Share on other sites More sharing options...
IWANTMYMOONEYBACK Posted December 18, 2020 Share Posted December 18, 2020 yeah me and my mate are having this same problem 14 hours ago, Interista4 said: Hi, Me and 2 friends have been playing an online game. The games been far too glitchy and often gets stuck with the same issue of generating press report (we’ve found continuing at the same time can help avoid that issue). But with this issue we were trying to continue and when it was processing onto the next day it would crash, forcing us to dashboard. This happened a few times until the main save file disappeared and the backups won’t load. Teams managed - Monza, Vicenza, Livorno (Originally Chievo, if that makes a difference) Leagues Loaded - England Spain France Germany Italy In-game date - the save date was 22nd January 2022, the game crashes while processing on to 28th January 2022. This was a game day for Vicenza and consistently crashed at that date. We were planning to go on holiday next time to try and resolve that issue, but the save disappeared. Steps to reproduce - load the save file Connor Wood - Monza, play the game as normal until crashing on processing towards 28th January 2022 So as mentioned, the main save game is now no longer showing on to be able to load it. Attempting to load backup v02 or v03 (this has different save date of 8th January) and we are presented with unable to load saved game. It not sure it would make sense to expect the back ups to be corrupted, so hoping it’s not that. And no idea why the main save has disappeared. Note these were saved to the cloud. Also note that 2 out of 3 players are playing on Xbox series x, and the other started on Xbox one x then moved to pc. Not sure if there is any further info I can give you that might help? me and my mate are having this problem Link to post Share on other sites More sharing options...
SI Staff Alex Pitt Posted December 18, 2020 SI Staff Share Posted December 18, 2020 Hi guys, very sorry to hear you've run into these issues and thanks for the info you've provided. We're very concerned about the save corruption you mentioned, so we will try to reproduce that on our end - @Interista4 did you say you uploaded a save to our ownCloud server? The update we released last night should have improved stability in online games significantly, so please let us know if you're still encountering crashes after updating. Link to post Share on other sites More sharing options...
Msdhb93 Posted December 18, 2020 Share Posted December 18, 2020 1 hour ago, Alex Pitt said: Hi guys, very sorry to hear you've run into these issues and thanks for the info you've provided. We're very concerned about the save corruption you mentioned, so we will try to reproduce that on our end - @Interista4 did you say you uploaded a save to our ownCloud server? The update we released last night should have improved stability in online games significantly, so please let us know if you're still encountering crashes after updating. Nope the update has made it freeze everytime now Link to post Share on other sites More sharing options...
SI Staff Alex Pitt Posted December 18, 2020 SI Staff Share Posted December 18, 2020 Is that from a new game or a pre-existing save? Link to post Share on other sites More sharing options...
Bleader14 Posted December 19, 2020 Share Posted December 19, 2020 Hello, me and my mates are having the same issue, we have 3 saves and neither of them can get past the same certain day without crashing. Ours is a pre-existing save. Link to post Share on other sites More sharing options...
Interista4 Posted December 19, 2020 Author Share Posted December 19, 2020 (edited) 18 hours ago, Alex Pitt said: Is that from a new game or a pre-existing save? Ours was from pre-existing. Can’t reproduce the issue since update as can’t access our game with my issues mentioned in original post Edited December 19, 2020 by Interista4 Link to post Share on other sites More sharing options...
Interista4 Posted December 19, 2020 Author Share Posted December 19, 2020 (edited) On 18/12/2020 at 17:01, Alex Pitt said: Hi guys, very sorry to hear you've run into these issues and thanks for the info you've provided. We're very concerned about the save corruption you mentioned, so we will try to reproduce that on our end - @Interista4 did you say you uploaded a save to our ownCloud server? The update we released last night should have improved stability in online games significantly, so please let us know if you're still encountering crashes after updating. Yeah the saves were to the cloud. After the update the main save is still missing. And the back up saves still won’t load, so unable to physically get into any versions of that game to check for the crashes. Are you able to recover the missing save file from your cloud service? @Alex Pitt Edited December 20, 2020 by Interista4 Typo Link to post Share on other sites More sharing options...
Bleader14 Posted December 22, 2020 Share Posted December 22, 2020 Any update on this @Alex Pitt? Online career’s are the only reason me and my mates bought the game, seems pointless starting a new save since we’ve put so much time into our current one. Link to post Share on other sites More sharing options...
Interista4 Posted December 22, 2020 Author Share Posted December 22, 2020 2 hours ago, Bleader14 said: Any update on this @Alex Pitt? Online career’s are the only reason me and my mates bought the game, seems pointless starting a new save since we’ve put so much time into our current one. Same for me. Only reason I bought the Xbox version was to play with friends. It’s already rubbish I have to buy the full version on top of that, never mind adding in that the Xbox version isn’t working as it should. @Alex Pitt, can we get an update before everything slows down for the festive period? Link to post Share on other sites More sharing options...
SI Staff Alex Pitt Posted December 22, 2020 SI Staff Share Posted December 22, 2020 On 19/12/2020 at 13:30, Interista4 said: Are you able to recover the missing save file from your cloud service? Unfortunately we don't have direct access to the files you save in Xbox Edition as they are all cloud-based and handled at Microsoft's end - I was confused by you mentioning a file name in your original post, so thought you had found a way to extract the save and send it to us via our cloud service. I'm afraid to say that, because we aren't able to access the save files created on Xbox Edition due to the way the Play Anywhere cloud saving system works, it's very unlikely we'll be able to recover save files which have become corrupted. We've since released the 21.1.3 minor update which comes with significant stability improvements, so the best thing I can recommend is starting a new game where you'll be unlikely to encounter the same issue again. Sincere apologies again for the inconvenience caused. Link to post Share on other sites More sharing options...
Interista4 Posted December 22, 2020 Author Share Posted December 22, 2020 41 minutes ago, Alex Pitt said: Unfortunately we don't have direct access to the files you save in Xbox Edition as they are all cloud-based and handled at Microsoft's end - I was confused by you mentioning a file name in your original post, so thought you had found a way to extract the save and send it to us via our cloud service. I'm afraid to say that, because we aren't able to access the save files created on Xbox Edition due to the way the Play Anywhere cloud saving system works, it's very unlikely we'll be able to recover save files which have become corrupted. We've since released the 21.1.3 minor update which comes with significant stability improvements, so the best thing I can recommend is starting a new game where you'll be unlikely to encounter the same issue again. Sincere apologies again for the inconvenience caused. Can you comment on the backup saves not being able to be loaded? I’d really like to not have to start again @Alex Pitt Link to post Share on other sites More sharing options...
Interista4 Posted December 29, 2020 Author Share Posted December 29, 2020 On 22/12/2020 at 20:47, Interista4 said: Can you comment on the backup saves not being able to be loaded? I’d really like to not have to start again @Alex Pitt @Alex Pitt? Link to post Share on other sites More sharing options...
SI Staff Michael Mallia Posted December 29, 2020 SI Staff Share Posted December 29, 2020 Hi @Interista4, thanks for posting. Just to clarify without a way for us to access your saves, it is very unlikely that we would be able to recover corrupted files, since we have released the 21.1.3 minor update which comes with significant stability improvements, the best thing we can recommend is starting a new game where you'll be unlikely to encounter the same issue again. We apologise for any inconvenience this may cause. Link to post Share on other sites More sharing options...
Interista4 Posted December 31, 2020 Author Share Posted December 31, 2020 On 29/12/2020 at 11:53, Michael Mallia said: Hi @Interista4, thanks for posting. Just to clarify without a way for us to access your saves, it is very unlikely that we would be able to recover corrupted files, since we have released the 21.1.3 minor update which comes with significant stability improvements, the best thing we can recommend is starting a new game where you'll be unlikely to encounter the same issue again. We apologise for any inconvenience this may cause. Thanks @Michael Mallia. So are you suggesting the backup saves have become corrupted? My issue was twofold - the main save file has disappeared AND the backups wont load. I appreciate you cant recover the randomly missing save file, but are you now saying the backups are corrupted? Being a QA myself, I appreciate there isnt much for you to invesitage and be able to reproduce this (and you potentially have fixed the root cause) - but as you can understand I'd like to be clear that both issues have been concluded. Link to post Share on other sites More sharing options...
SI Staff Michael Mallia Posted December 31, 2020 SI Staff Share Posted December 31, 2020 Hi @Interista4, thank you for your response. We are currently investigating issues surrounding the Cloud saves and are working together with Microsoft to try and find a resolution as we have had a number of reports of people having similar issues following the update I'm unable to confirm whether the saves are corrupted beyond repair as the issue may not be with the save files being corrupted as it is an issue with them being accessed from the cloud. Appreciate this doesn't clear things up from my original statement but just so you are aware we are still looking into this issue and hope that the resolution will allow you to recover these save files. 1 Link to post Share on other sites More sharing options...
ciaransheridan Posted January 1, 2021 Share Posted January 1, 2021 I also have this problem but my save is still there, it just crashes every time I go past may 31st, is there any way to fix it Link to post Share on other sites More sharing options...
Interista4 Posted January 1, 2021 Author Share Posted January 1, 2021 22 hours ago, Michael Mallia said: Hi @Interista4, thank you for your response. We are currently investigating issues surrounding the Cloud saves and are working together with Microsoft to try and find a resolution as we have had a number of reports of people having similar issues following the update I'm unable to confirm whether the saves are corrupted beyond repair as the issue may not be with the save files being corrupted as it is an issue with them being accessed from the cloud. Appreciate this doesn't clear things up from my original statement but just so you are aware we are still looking into this issue and hope that the resolution will allow you to recover these save files. Thanks again @Michael Mallia, and Happy New Year. Would it be possible to ask if you can post here if you feel there is a resolution to the above problem and we can try our saves again? In the meanwhile, we will try with every need game update. Also, if there is anything else I can do to help you investigate this, let me know. Thanks Link to post Share on other sites More sharing options...
ciaransheridan Posted January 1, 2021 Share Posted January 1, 2021 On 31/12/2020 at 13:04, Michael Mallia said: Hi @Interista4, thank you for your response. We are currently investigating issues surrounding the Cloud saves and are working together with Microsoft to try and find a resolution as we have had a number of reports of people having similar issues following the update I'm unable to confirm whether the saves are corrupted beyond repair as the issue may not be with the save files being corrupted as it is an issue with them being accessed from the cloud. Appreciate this doesn't clear things up from my original statement but just so you are aware we are still looking into this issue and hope that the resolution will allow you to recover these save files. I've bought your game for 1 reason and that was to play a save with my friends, we have put so much time into it for nothing and feel like we have been conned out of our money as your game bugged and ruined our experience Link to post Share on other sites More sharing options...
benphilp Posted January 3, 2021 Share Posted January 3, 2021 Hi this same thing is happening and this is OUTRAGEOUS i DEMAND my money back because this bug completely ruins the game and makes it unable to play. quite frankly a **** take to be honest Link to post Share on other sites More sharing options...
Interista4 Posted January 14, 2021 Author Share Posted January 14, 2021 On 31/12/2020 at 13:04, Michael Mallia said: Hi @Interista4, thank you for your response. We are currently investigating issues surrounding the Cloud saves and are working together with Microsoft to try and find a resolution as we have had a number of reports of people having similar issues following the update I'm unable to confirm whether the saves are corrupted beyond repair as the issue may not be with the save files being corrupted as it is an issue with them being accessed from the cloud. Appreciate this doesn't clear things up from my original statement but just so you are aware we are still looking into this issue and hope that the resolution will allow you to recover these save files. Hey @Michael Mallia, I was wondering if there has been any progress in your investigations with Cloud saves? Thanks, Link to post Share on other sites More sharing options...
Cypralex Posted January 18, 2021 Share Posted January 18, 2021 Same issue happened to me and my friend on our online save. Game crashes when generating reports after trying to advance to the next day. Am I going to encounter the same issue if I start a new save or has this been fixed? Link to post Share on other sites More sharing options...
Interista4 Posted January 22, 2021 Author Share Posted January 22, 2021 On 01/01/2021 at 23:16, Interista4 said: Thanks again @Michael Mallia, and Happy New Year. Would it be possible to ask if you can post here if you feel there is a resolution to the above problem and we can try our saves again? In the meanwhile, we will try with every need game update. Also, if there is anything else I can do to help you investigate this, let me know. Thanks Hi @Michael Mallia, I saw there has been an update released, but this still doesnt resolve the issue. Can you share any more information please? Thanks Link to post Share on other sites More sharing options...
BlubberLUKE Posted January 23, 2021 Share Posted January 23, 2021 This happened to me and my mate also. Had a 10 season online career corrupted. Started a new one yesterday and it has already corrupted. Link to post Share on other sites More sharing options...
Chris Evans93 Posted January 24, 2021 Share Posted January 24, 2021 @Michael Mallia @Alex Pitt Still having the issue even after downloading the latest update, what's happening in regards to this. This is beyond ridiculous now so many games I've lost because of this. VID_20210124_222230.mp4 Link to post Share on other sites More sharing options...
SI Staff Rob Heckman Posted January 28, 2021 SI Staff Share Posted January 28, 2021 Hi all, Unfortunately this issue is still currently under review. We apologise for any disruptions that this may be causing you. Would it be possible to get some more information from you? Ideally could you let us know how much save space you have remaining? You can see this within the 'Load Game dialog' to the right of the screen. Can you also confirm the save frequency (weekly, monthly) and save type (single, 3 file rolling) that you are using? Any additional information would be much appreciated. Thanks Link to post Share on other sites More sharing options...
Xwaxassassin Posted January 28, 2021 Share Posted January 28, 2021 (edited) Hi rob, I have the same issue as this person that’s posted. Mine is a weekly save 3 rolling, and mine got stuck on the 29th sept, playing as manutd & mancity 2 users on Xbox series x loading 10 nations. It got stuck on this date as we restarted the game an the save has gone. We found it after a few restarts an it’s unable to load the save game this has happened multiple times. So we started the game again and same thing happened but 10 days into the season we couldn’t save the game at all just gets stuck on “saving” Edited January 28, 2021 by Xwaxassassin Link to post Share on other sites More sharing options...
SI Staff Rob Heckman Posted January 29, 2021 SI Staff Share Posted January 29, 2021 Hi all, I have sent you all a private message regarding extra information that we may require. Thanks Link to post Share on other sites More sharing options...
Xwaxassassin Posted January 30, 2021 Share Posted January 30, 2021 Hi rob, I have sent you a private message back 1 Link to post Share on other sites More sharing options...
De Blue Rebels Posted February 7, 2021 Share Posted February 7, 2021 I have the exact same problem. Did anyone get theirs fixed? Link to post Share on other sites More sharing options...
Chris Evans93 Posted February 7, 2021 Share Posted February 7, 2021 5 hours ago, De Blue Rebels said: I have the exact same problem. Did anyone get theirs fixed? No matey they keep fobbing me saying there working on a fix Link to post Share on other sites More sharing options...
De Blue Rebels Posted February 9, 2021 Share Posted February 9, 2021 On 07/02/2021 at 17:40, Chris Evans93 said: No matey they keep fobbing me saying there working on a fix Oh okay. Thanks Link to post Share on other sites More sharing options...
Interista4 Posted February 26, 2021 Author Share Posted February 26, 2021 @Rob Heckman is there any update on this? Link to post Share on other sites More sharing options...
SI Staff Rob Heckman Posted February 26, 2021 SI Staff Share Posted February 26, 2021 Hi @Interista4, unfortunately we are still working on a solution for this and are still in contact with Microsoft. Sorry for any issues that this might be causing. Link to post Share on other sites More sharing options...
Interista4 Posted February 26, 2021 Author Share Posted February 26, 2021 3 hours ago, Rob Heckman said: Hi @Interista4, unfortunately we are still working on a solution for this and are still in contact with Microsoft. Sorry for any issues that this might be causing. Thanks @Rob Heckman is there anything I do to help? I DM'd you with an update, not sure if thats helpful Link to post Share on other sites More sharing options...
Chris Evans93 Posted February 28, 2021 Share Posted February 28, 2021 On 17/12/2020 at 12:50, Interista4 said: Hi, Me and 2 friends have been playing an online game. The games been far too glitchy and often gets stuck with the same issue of generating press report (we’ve found continuing at the same time can help avoid that issue). But with this issue we were trying to continue and when it was processing onto the next day it would crash, forcing us to dashboard. This happened a few times until the main save file disappeared and the backups won’t load. Teams managed - Monza, Vicenza, Livorno (Originally Chievo, if that makes a difference) Leagues Loaded - England Spain France Germany Italy In-game date - the save date was 22nd January 2022, the game crashes while processing on to 28th January 2022. This was a game day for Vicenza and consistently crashed at that date. We were planning to go on holiday next time to try and resolve that issue, but the save disappeared. Steps to reproduce - load the save file Connor Wood - Monza, play the game as normal until crashing on processing towards 28th January 2022 So as mentioned, the main save game is now no longer showing on to be able to load it. Attempting to load backup v02 or v03 (this has different save date of 8th January) and we are presented with unable to load saved game. It not sure it would make sense to expect the back ups to be corrupted, so hoping it’s not that. And no idea why the main save has disappeared. Note these were saved to the cloud. Also note that 2 out of 3 players are playing on Xbox series x, and the other started on Xbox one x then moved to pc. Not sure if there is any further info I can give you that might help? It's something to do with Microsoft cloud that's corrupting saves affects new gens of xbox there investigating at the moment. Link to post Share on other sites More sharing options...
Joelandrews272 Posted March 1, 2021 Share Posted March 1, 2021 On 18/12/2020 at 17:01, Alex Pitt said: Hi guys, very sorry to hear you've run into these issues and thanks for the info you've provided. We're very concerned about the save corruption you mentioned, so we will try to reproduce that on our end - @Interista4 did you say you uploaded a save to our ownCloud server? The update we released last night should have improved stability in online games significantly, so please let us know if you're still encountering crashes after updating. Can you please try and fix the online problem that is happening on the Xbox. Link to post Share on other sites More sharing options...
SI Staff Rob Heckman Posted March 4, 2021 SI Staff Share Posted March 4, 2021 Hi guys, unfortunately we are still looking into this issue and are still in contact with Microsoft. Apologies for the inconvenience. Link to post Share on other sites More sharing options...
danterry1411 Posted March 4, 2021 Share Posted March 4, 2021 4 hours ago, Rob Heckman said: Hi guys, unfortunately we are still looking into this issue and are still in contact with Microsoft. Apologies for the inconvenience. @Rob Heckman hi mate I understand it’s hard at the minute with COVID so it’s harder to sort things out but my game has been completely unplayable for two months, I don’t think I’ve received a reply from sega support even though I emailed 3 weeks ago. What can be done about a refund as Microsoft has denied my request as it didn’t meet their refund terms surely a game being unplayable for that long should warrant a refund? Is there anything SEGA can do on this matter ? Link to post Share on other sites More sharing options...
StayFrosty Posted March 5, 2021 Share Posted March 5, 2021 This bugs been around for about the whole game cycle now. They have to make this the priority. Link to post Share on other sites More sharing options...
SI Staff Rob Heckman Posted March 9, 2021 SI Staff Share Posted March 9, 2021 Hi guys, we have a possible solution for you to send any saves over to us that are experiencing crashes however, this will only be possible if you have a PC (Windows 10). @danterry1411 @StayFrosty @Chris Evans93 @Interista4 @Xwaxassassin If you are playing on console or switching between console and PC, then follow these steps: 1) Launch FM21 Xbox Edition on Windows 10 and sign into your account (this will start to sync data across from the console) 2) Once the title launches, load the affected file from the 'Load Game' or 'Load Last Game' dialog 3) Once the save has loaded please minimize the game and go to the following: C:\Users\YOUR.NAME\AppData\Local\Sports Interactive\Football Manager 2021 Xbox Edition\Temporary 4) Within the Temporary folder you will find the save (please note that the save and information will disappear soon after opening) 5) Copy the save file from the folder to another location (for example the desktop) 6) Upload to our cloud service (details copied below) If you are playing on the PC version, then follow these steps: 1) Launch FM21 Xbox Edition on Windows 10 and sign into your account 2) Once the title launches, load the affected file from the 'Load Game' or 'Load Last Game' dialog 3) Once the save has loaded please minimize the game and go to the following: C:\Users\YOUR.NAME\AppData\Local\Sports Interactive\Football Manager 2021 Xbox Edition\Temporary 4) Within the Temporary folder you will find the save (please note that the save and information will disappear soon after opening) 5) Copy the save file from the folder to another location (for example the desktop) 6) Upload to our cloud service (details copied below) Link to post Share on other sites More sharing options...
danterry1411 Posted March 9, 2021 Share Posted March 9, 2021 Hi @Rob Heckman appreciate you being able to find a solution however I don’t have a pc so sadly it’s no use to me .can I ask that if I don’t have a pc that it will be impossible for me to retrieve my corrupted saves ? Link to post Share on other sites More sharing options...
SI Staff Rob Heckman Posted March 9, 2021 SI Staff Share Posted March 9, 2021 Unfortunately @danterry1411 this appears to be the only way as they are saving temporarily on PC (which isn't possible on console). We are talking about this issue with Microsoft but if anyone does happen to have a Windows 10 device then we can speed the process up even more. Link to post Share on other sites More sharing options...
danterry1411 Posted March 9, 2021 Share Posted March 9, 2021 @Rob Heckmanok that’s fair enough can I ask then why sega support told me to give my gamer tag and permission to contact Microsoft then if it’s going to be impossible to solve this ? Link to post Share on other sites More sharing options...
SI Staff Rob Heckman Posted March 9, 2021 SI Staff Share Posted March 9, 2021 Hi @danterry1411, it won't be impossible as they have provided those details to Microsoft (as it's within their cloud service) so that they can give us the information that we require. It's just impossible for us to directly grab the saves from the console. Thanks. Link to post Share on other sites More sharing options...
Chris Evans93 Posted March 9, 2021 Share Posted March 9, 2021 @Rob HeckmanI'm the same only console I'm afraid Link to post Share on other sites More sharing options...
Chris Evans93 Posted March 9, 2021 Share Posted March 9, 2021 @Rob Heckmanyou also have the video in this thread or another of the problem from myself in the console, I think it's unfair that us console you us have to wait longer i hope we get some sort of compensation for this like a freebie Link to post Share on other sites More sharing options...
Interista4 Posted March 10, 2021 Author Share Posted March 10, 2021 On 09/03/2021 at 11:46, Rob Heckman said: Hi guys, we have a possible solution for you to send any saves over to us that are experiencing crashes however, this will only be possible if you have a PC (Windows 10). @danterry1411 @StayFrosty @Chris Evans93 @Interista4 @Xwaxassassin If you are playing on console or switching between console and PC, then follow these steps: 1) Launch FM21 Xbox Edition on Windows 10 and sign into your account (this will start to sync data across from the console) 2) Once the title launches, load the affected file from the 'Load Game' or 'Load Last Game' dialog 3) Once the save has loaded please minimize the game and go to the following: C:\Users\YOUR.NAME\AppData\Local\Sports Interactive\Football Manager 2021 Xbox Edition\Temporary 4) Within the Temporary folder you will find the save (please note that the save and information will disappear soon after opening) 5) Copy the save file from the folder to another location (for example the desktop) 6) Upload to our cloud service (details copied below) If you are playing on the PC version, then follow these steps: 1) Launch FM21 Xbox Edition on Windows 10 and sign into your account 2) Once the title launches, load the affected file from the 'Load Game' or 'Load Last Game' dialog 3) Once the save has loaded please minimize the game and go to the following: C:\Users\YOUR.NAME\AppData\Local\Sports Interactive\Football Manager 2021 Xbox Edition\Temporary 4) Within the Temporary folder you will find the save (please note that the save and information will disappear soon after opening) 5) Copy the save file from the folder to another location (for example the desktop) 6) Upload to our cloud service (details copied below) Hey @Rob Heckman, The problem we have is the game fails to load. Is there any guidance on that? Thanks Link to post Share on other sites More sharing options...
SI Staff Rob Heckman Posted March 10, 2021 SI Staff Share Posted March 10, 2021 Hi @Interista4, thanks for responding. You could try following the steps above on a PC and seeing whether the corrupted file appears in the 'temporary' folder. It might make it appear in the folder for you to copy it to your desktop and upload to us. I can't say we've tried it but it's worth a shot. By sending the save it gives us the opportunity to look at it directly and investigate further. Thanks Link to post Share on other sites More sharing options...
SI Staff Rob Heckman Posted April 6, 2021 SI Staff Share Posted April 6, 2021 Hi @Interista4 @danterry1411 @StayFrosty @Xwaxassassin, can you confirm whether the affected save files were appearing in the load game dialog but without a save file name? In other words, the save file was blank but could be highlighted/selected. Link to post Share on other sites More sharing options...
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