juneannop Posted December 22, 2020 Share Posted December 22, 2020 I can't start the game, can't to be continue. I tried to restart or re-install the game, but not improved Link to post Share on other sites More sharing options...
Harrison Modeste Posted December 22, 2020 Share Posted December 22, 2020 Hi @juneannop, sorry to hear you're encountering an issue here. Could you try clearing your cache/preferences and verifying the game files: https://support.sega.co.uk/hc/en-gb/articles/360015199257-How-to-remove-my-Preferences-and-or-Caches-Folder#text https://support.sega.co.uk/hc/en-gb/articles/360015264518-How-to-Verify-the-integrity-of-FM-s-files#text This is based on FM21 but the steps should apply over to FMT21 as well, using the 'Football Manager 2021 Touch' file paths. Harrison Link to post Share on other sites More sharing options...
juneannop Posted December 22, 2020 Author Share Posted December 22, 2020 I tried the above steps but not successful Link to post Share on other sites More sharing options...
Harrison Modeste Posted December 23, 2020 Share Posted December 23, 2020 Hi @juneannop, Could you upload a zipped copy of your "AppData\Local\Sports Interactive\Football Manager 2021 Touch" folder so we can take a closer look? Details can be found here: Thanks, Harrison Link to post Share on other sites More sharing options...
juneannop Posted December 23, 2020 Author Share Posted December 23, 2020 cached_offline_data.dat editor data config.xml games config.xml skins config.xml Link to post Share on other sites More sharing options...
Harrison Modeste Posted December 23, 2020 Share Posted December 23, 2020 Hi @juneannop, I can see you're using a Mac to play so unfortunately I'm unable to help you with this issue at the moment. It may be better for you to log a support ticket by following the instructions through this page: https://community.sigames.com/forum/819-crash-technical-issues-and-game-performance-support-portal/ Apologies about this, Harrison Link to post Share on other sites More sharing options...
juneannop Posted December 24, 2020 Author Share Posted December 24, 2020 Can i refund the game ? But i play the game 8 hr Link to post Share on other sites More sharing options...
Harrison Modeste Posted December 29, 2020 Share Posted December 29, 2020 Hi, Apologies for the delayed response, did you not have any response from logging a ticket? You can email help@sega.co.uk with proof of purchase to begin the refund process. Thanks, Harrison Link to post Share on other sites More sharing options...
Conrad98 Posted April 10, 2021 Share Posted April 10, 2021 Hi Harrison, I have a similar problem but it wont let me start the game at all. When i start, the privacy policy notice comes up and it wont let me select the options, hence I cannot continue. I have tried to above steps to no success Link to post Share on other sites More sharing options...
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