Burtle78 Posted January 3, 2021 Share Posted January 3, 2021 When trying to purchase unlockables on tge xbox i just get error code 1. At this point i have to exit the page Link to post Share on other sites More sharing options...
Burtle78 Posted January 3, 2021 Author Share Posted January 3, 2021 Apologies, i reloaded the whole game and it works! Link to post Share on other sites More sharing options...
SI Staff Michael Mallia Posted January 4, 2021 SI Staff Share Posted January 4, 2021 Hi @Burtle78, thank you for your posts and for updating us. Please let us know if you come across this issue again. Link to post Share on other sites More sharing options...
SI Staff Rob Heckman Posted January 4, 2021 SI Staff Share Posted January 4, 2021 Hi @Burtle78, Can you walk me through what you did once you first landed on the Store all the way up to the point you got error code 1? I am unable to reproduce this issue inhouse so I'm trying to figure out what could be the cause of this. Thanks Link to post Share on other sites More sharing options...
Burtle78 Posted January 4, 2021 Author Share Posted January 4, 2021 Hi, It actually happened again this evening on a new save file. When you click on 'store' or an unlock prompt appears ie dodgy lasagne, you go to the store screen, when you click on the cost button 99p etc, a purple rectangle appears in the centre of the screen immediately, stating something to the tune of unable to make purchase error:1. At this point you have to press x button to exit, this happens for all the various unlocks. This was happening on my xbox since Christmas day so just assumed it was a bug that would be sorted in time, i noticed that you had been working on updates since release so i thought to just delete the game entirely from my system and redownload and it worked. This evening i started a new game and the same thing happened, what i will say is that the unlocks that i had paid for were available in the wallet but i couldn't purchase anything else, exactly the same as before, so i followed the process again and it started working again. This has probably not been much help as i didnt do anything out of the ordinary, what i can do is check again tomorrow and take some screenshots if the problem occurs? Link to post Share on other sites More sharing options...
Pongo Posted January 19, 2021 Share Posted January 19, 2021 I'm having exactly the same issue. Link to post Share on other sites More sharing options...
simonthompson2008 Posted January 23, 2021 Share Posted January 23, 2021 (edited) Hi. I am also having this same error message appear when trying to purchase unlockables on PC Edited January 23, 2021 by simonthompson2008 Link to post Share on other sites More sharing options...
SI Staff Alex Pitt Posted January 28, 2021 SI Staff Share Posted January 28, 2021 Can you confirm whether this is still happening for you after updating to the most recent version of the game (21.2.2)? If it is still happening, can you confirm you are definitely signed in to your Xbox Live account and connected to Xbox Live Services please? Link to post Share on other sites More sharing options...
dav-brown Posted January 30, 2021 Share Posted January 30, 2021 (edited) I am getting the same issue with FM20. I started a new game as suggested above but still no good. I am not signed in to XBOX Live. I am playing from my library in Steam. Edited January 30, 2021 by dav-brown Link to post Share on other sites More sharing options...
Smithster21 Posted March 10, 2021 Share Posted March 10, 2021 Mine is doing this no matter what I do I can't buy anything. Was there ever a solution? Link to post Share on other sites More sharing options...
SI Staff Rob Heckman Posted March 11, 2021 SI Staff Share Posted March 11, 2021 @Smithster21, can you perhaps provide a video of the issue and how you manage to get this to occur? We are still investigating issues with the store so anything like that would help. Link to post Share on other sites More sharing options...
m_jhoti Posted April 16, 2021 Share Posted April 16, 2021 On 11/03/2021 at 05:41, Rob Heckman said: @Smithster21, can you perhaps provide a video of the issue and how you manage to get this to occur? We are still investigating issues with the store so anything like that would help. I am having the same issue. Any purchase from the store throws up the same error message. im using the lasted version/database and on Xbox Link to post Share on other sites More sharing options...
elvjones Posted April 18, 2021 Share Posted April 18, 2021 Hi there, I'm on xbox and I'm getting the same error. Thank you. Link to post Share on other sites More sharing options...
EatMyShorts Posted April 25, 2021 Share Posted April 25, 2021 I also am getting this error so I've deleted the entire game saves and re installing the game From scratch... Link to post Share on other sites More sharing options...
SI Staff Rob Heckman Posted May 10, 2021 SI Staff Share Posted May 10, 2021 Hi guys, is this issue still reproducing for you? We have tested this and are unable to reproduce. Thanks 1 Link to post Share on other sites More sharing options...
atm0s Posted November 26, 2021 Share Posted November 26, 2021 Hi, I'm getting this issue. Specifically on XBOX Game Pass for PC. I'm trying to purchase the in-game editor. I've attached a video of me launching the game from start to attempting to purchase - hope this helps! eee.mp4 Link to post Share on other sites More sharing options...
teddy2046 Posted October 14, 2023 Share Posted October 14, 2023 I have having some issue. got kicked out from an online game, not able to get back. always show the same message while the internet connection is perfectly fine. Link to post Share on other sites More sharing options...
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