Cavellking Posted April 12 Share Posted April 12 Hello, for the past few days I have tried to access my fmfc account so I can play online with people, however when logging in, it would simply say sign in failed. So I went through the steps in changing password and I go to log in again, only to receive the same message . "Sign in failed" I messaged Sega via the help pages and now response. Is there anyway i can have this issue finally addressed? Thank you. Link to post Share on other sites More sharing options...
XaW Posted April 12 Share Posted April 12 Do you have a SEGA ticket number? If you do, I can ask the admins to follow up. Link to post Share on other sites More sharing options...
Cavellking Posted April 12 Author Share Posted April 12 41 minutes ago, XaW said: Do you have a SEGA ticket number? If you do, I can ask the admins to follow up. Hello, yes thank you for responding, It is 670115 Kind regards, Link to post Share on other sites More sharing options...
XaW Posted April 13 Share Posted April 13 9 hours ago, Cavellking said: Hello, yes thank you for responding, It is 670115 Kind regards, I've asked the admins to follow up. Doubt it will happen before after the weekend though. Hopefully you'll get a reply soon. Link to post Share on other sites More sharing options...
Cavellking Posted April 13 Author Share Posted April 13 6 hours ago, XaW said: I've asked the admins to follow up. Doubt it will happen before after the weekend though. Hopefully you'll get a reply soon. OK thanks you , I'll keep an eye out for an email fr9m them Link to post Share on other sites More sharing options...
Dan Sheppard Posted April 15 Share Posted April 15 I've given someone a nudge on our side so you should get back to you shortly Link to post Share on other sites More sharing options...
Cavellking Posted April 15 Author Share Posted April 15 1 hour ago, Dan Sheppard said: I've given someone a nudge on our side so you should get back to you shortly Ok I will look out for it , thank you Link to post Share on other sites More sharing options...
Cavellking Posted April 22 Author Share Posted April 22 Hello, I have been waiting for a week now to have my issues addressed and I still haven't had any outcome to the problem? Could I kindly request for someone to chase this up please Link to post Share on other sites More sharing options...
Zachary Whyte Posted April 22 Share Posted April 22 Hi @Cavellking You should have a response later today. We're sorry for the inconvenience. Link to post Share on other sites More sharing options...
charizard Posted August 15 Share Posted August 15 I have the exact same issue. I linked my steam account as well. But nothing works for login. I have created two support tickets and both have been resolved without response. Really disappointed with this Sega ticket nos:- 653742 and 675030 Link to post Share on other sites More sharing options...
XaW Posted August 15 Share Posted August 15 2 hours ago, charizard said: I have the exact same issue. I linked my steam account as well. But nothing works for login. I have created two support tickets and both have been resolved without response. Really disappointed with this Sega ticket nos:- 653742 and 675030 I've asked SI to have a look. 2 Link to post Share on other sites More sharing options...
Zachary Whyte Posted August 16 Share Posted August 16 Hello @charizard Sorry for the lack of responses you've had. Can you please make a new support ticket using the link below, if you tell me your support ticket number I will raise internally. https://fmofficial.support/Ticket 1 Link to post Share on other sites More sharing options...
charizard Posted August 16 Share Posted August 16 @Zachary Whyte done! Support ticket#686541. Thanks! Link to post Share on other sites More sharing options...
charizard Posted August 23 Share Posted August 23 @Zachary Whyte @XaW Thank you both for your support. I was finally able to reset my password and log in with some direction from the SI team. For anybody else having this issue, I clicked on reset password from the game and created a password without any special characters. That solved it. 1 Link to post Share on other sites More sharing options...
XaW Posted August 23 Share Posted August 23 2 minutes ago, charizard said: @Zachary Whyte @XaW Thank you both for your support. I was finally able to reset my password and log in with some direction from the SI team. For anybody else having this issue, I clicked on reset password from the game and created a password without any special characters. That solved it. Great to hear it worked out! Also thanks for posting the solution! 1 Link to post Share on other sites More sharing options...
BYN Posted November 17 Share Posted November 17 On 24/08/2024 at 02:51, charizard said: @Zachary Whyte @XaW Thank you both for your support. I was finally able to reset my password and log in with some direction from the SI team. For anybody else having this issue, I clicked on reset password from the game and created a password without any special characters. That solved it. Hey I'm having a similar issue, I tried resetting the password with and without any special chars, but I still was unable to reset my password. I raised a ticket number a week ago : 698857 Link to post Share on other sites More sharing options...
Zachary Whyte Posted November 18 Share Posted November 18 Hi @BYN I have flagged your support ticket internally. 1 Link to post Share on other sites More sharing options...
spursfan Posted November 19 Share Posted November 19 On 18/11/2024 at 20:12, Zachary Whyte said: Hi @BYN I have flagged your support ticket internally. Just checking if it's an overall issue? I can't seems to log into FMFC even with the right password for some reason. Link to post Share on other sites More sharing options...
XaW Posted November 19 Share Posted November 19 2 hours ago, spursfan said: Just checking if it's an overall issue? I can't seems to log into FMFC even with the right password for some reason. Just tried it and I got in, so no overall issue at least. Link to post Share on other sites More sharing options...
spursfan Posted November 24 Share Posted November 24 On 20/11/2024 at 01:08, XaW said: Just tried it and I got in, so no overall issue at least. Yeah okay mine got sorted as well -- so it's not an overall issue ;-) Link to post Share on other sites More sharing options...
BYN Posted November 28 Share Posted November 28 On 18/11/2024 at 20:12, Zachary Whyte said: Hi @BYN I have flagged your support ticket internally. Hey, I'm able to login now. Not sure what changed. Anyways I'm glad to able to play versus with my friends now Link to post Share on other sites More sharing options...
Zachary Whyte Posted November 28 Share Posted November 28 6 hours ago, BYN said: Hey, I'm able to login now. Not sure what changed. Anyways I'm glad to able to play versus with my friends now Glad to hear it. Thanks for the update. Link to post Share on other sites More sharing options...
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