Yes, I understand it’s a critical issue. But this is an open Beta. There’s a long list of issues big and small. I think that the role of this beta is to test and identify issues. The current release that is available makes no claim that it is a final product. Forums certainly cannot translate tone, so maybe I’m misreading the original post, but I am not sure what your expectation is from SI’s perspective. If this was happening after the actual release and was fundamentally preventing you from playing game with no refund available your concerns and request for a more detailed explanation would be warranted.
For the record I agree that this issue is very important and a critical area of the game. But having participated in this Beta a few times over, I think the experienced player base should offer some degree acknowledgement that SI generally addresses the issue raised during the Beta ahead of release. To boot, the game sees additional patches applied at several intervals post-release as well. You may not like all the headline features, but we almost always have a high quality, well functioning simulation engine by release date.