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Jimmy Wong

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Everything posted by Jimmy Wong

  1. Hi, can you try making sure that FM24 has full disk access to your mac, please? - Go to System Settings - Select Privacy & Security - Select Full Disk Access, click the + and authenticate - Go to Applications, Football Manager 2024, then click "Open". - Ensure the button is over to the right next to FM24 in the apps list to indicate it allows full disk access Let us know if that helps, please?
  2. No problem, if you have any other questions do let us know!
  3. No problem, we are glad that it is working for you now
  4. Thanks for the save game. We will look into it and let you know when we have any updates.
  5. Please upload the save games to OwnCloud and let us know the name of the files - ownCloud (sigames.com)
  6. Thanks for reporting! This is a known issue and something we are investigating.
  7. The in-game editor will be available to purchase when the full game is released on 6 Nov.
  8. Can you upload the FM23 of the save game to OwnCloud and let us know the name of the save, please?
  9. Can you let us know any specific examples in your save game, so we know exactly where to look at in your save game.
  10. Hi, can you also upload the FM23 save game before it has been converted to a FM24 save, please? Let us know the name of the save once you have uploaded it to OwnCloud.
  11. Hi, please try the troubleshooting techniques in this FAQ. If nothing in the FAQ help resolve your issue - please try the following: Windows Security > Virus & threat protection > Ransomware protection - See if Controlled folder access is enabled and if so allow FM24 by directing to it
  12. Hi, unfortunately, we can't provide much support on the custom graphics area.
  13. Hi guys, appreciate your feedback about FM24 save game not loading. At this stage, we don't know if they all have the same issue so can you do the following please? 1. Create a new thread in this link - https://community.sigames.com/bugtracker/football-manager-2024-early-access-bugs-tracker/crash-technical-and-performance-issues/ 2. Upload the save game to OwnCloud and let us know the name of the save.
  14. For those who still haven't resolve the launch issue on Windows, please can we ask you to provide more information by running the attached .bat filesave-system-report-v2.bat (this is a newer version, which provide us with additional information). The .bat file will: Collects dxdiag for the system Collects system information report for the system Gets a list of installs applications on the system Gets the system's event log for last 2 weeks for both applications and the system itself for event errors and warning Zips the above information up into a zip file Like before, the you can just Drop the .bat file into a folder (preferably a new, empty one) Run the script from File Explorer Wait until finished (could take a few minutes) Upload it to Owncloud and reply here with the zip file's name
  15. Can you provide the save game that is showing the IGE is used, please? Please upload to OwnCloud and let us know the name of the save, please?
  16. Can upload 2 save game to OwnCloud and let us know the name of the save, please? One that shows the IGE has been used and one that hasn't been used. Can you think of anything that you've done differently for the save to have IGE triggered, please?
  17. Hi, is this 100% reproducible in any save games on your computer? Can you provide a short video to show the lag, please? Also, it would be good to let us know in-game camera you're using so we can see if it is only affecting a particular setup. Thanks.
  18. We would like get find out more about the computer that you are using, can you do the following, please? System information zip folder: 1. Download the attached file "sav-system-report.bat". 2. Double-click the file in File Explorer - it will run through a process to create a system report and create a .zip folder (the process could last a couple of minutes). 3. Change the name of the .zip folder to your forum username. 4. Upload the .zip folder to OwnCloud and reply here with the folder's name. Save game: 1. Upload the save game that you are experiencing crashes in to OwnCloud and let us know the name of the save. save-system-report.bat
  19. Is this a FM23 or FM24 save game? if it the former, can you load the save in FM23 (please also try the lastsaveoverwrite.fm save)? If you create a new game now, can you load them?
  20. Correct, the change in the name for some players from FM23 to FM24 is actually a fix for a FM23 issue.
  21. Please try all the troubleshooting techniques in this FAQ. If you still can't resolve the issue, we suggest you contact our support team at https://support.sega.com/hc/en-us/requests/new?ticket_form_id=360003117678
  22. Thank you! Our team will take a look at it as soon as possible.
  23. Hey, thank you for this non-crash save game, I will add the save game to the other thread just so we have all the information in one place. Please keep an eye out in
  24. same goes to you, please open a new thread so we can track your issue.
  25. Hi cmd1989, please create a new thread and upload the save game to owncloud so we can take a look for you.
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