In my save on 23.1 I found a way to calm the player with a success rate close to 100% which was basically ask the captain to settle the player, which always fails, then talk to the player my myself - which in 99% of cases worked. This interaction in every version of FM is always either a 99% success rate of captain solving the issue, 99% chance of him not being able to solve it, or some other extremity which repeats again and again