Chester16 Posted March 27, 2015 Share Posted March 27, 2015 Further from my issue re screen resolution problems, I decided to reinstall the game to see if that helped. Unfortunately, when attempting to load the game, my screen goes black, nothing happens and I cant escape from it. The only way to exit this, is to turn my PC off at the wall and back on again, something which I would rather not do. Any suggestions? Link to post Share on other sites More sharing options...
Administrators Lucas Posted March 27, 2015 Administrators Share Posted March 27, 2015 Can you please post your DXDIAG for me? Link here how to get that: https://support.sega.co.uk/hc/en-gb/articles/201580562-How-to-Do#find-dxdiag Link to post Share on other sites More sharing options...
Chester16 Posted March 27, 2015 Author Share Posted March 27, 2015 Can you please post your DXDIAG for me? Link here how to get that: https://support.sega.co.uk/hc/en-gb/articles/201580562-How-to-Do#find-dxdiag What information do you want from it? Link to post Share on other sites More sharing options...
Administrators Lucas Posted March 27, 2015 Administrators Share Posted March 27, 2015 Everything down to the Sounds section Link to post Share on other sites More sharing options...
Chester16 Posted March 27, 2015 Author Share Posted March 27, 2015 ------------------ System Information ------------------ Time of this report: 3/27/2015, 15:14:39 Machine name: Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150202-1526) Language: English (Regional Setting: English) System Manufacturer: Hewlett-Packard System Model: p6-2160ea BIOS: BIOS Date: 03/23/2012 CUP_716.rom Ver: 7.16 Processor: Intel® Core i3-2120 CPU @ 3.30GHz (4 CPUs), ~3.3GHz Memory: 8192MB RAM Available OS Memory: 8096MB RAM Page File: 2399MB used, 13792MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: 144 DPI (150 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Enabled DxDiag Version: 6.01.7601.17514 32bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: Intel® HD Graphics Manufacturer: Intel Corporation Chip type: Intel® HD Graphics Family DAC type: Internal Device Key: Enum\PCI\VEN_8086&DEV_0102&SUBSYS_2ABF103C&REV_09 Display Memory: 1696 MB Dedicated Memory: 64 MB Shared Memory: 1632 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: HP 2311 Series Wide LCD Monitor Monitor Model: HP 2311x Monitor Id: HWP2939 Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: DVI Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32 Driver File Version: 9.17.0010.2932 (English) Driver Version: 9.17.10.2932 DDI Version: 10.1 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 1/11/2013 02:22:16, 12615680 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B78E66-4242-11CF-F878-B50AB7C2C435} Vendor ID: 0x8086 Device ID: 0x0102 SubSys ID: 0x2ABF103C Revision ID: 0x0009 Driver Strong Name: oem209.inf:Intel.Mfg.NTamd64:iSNBD0:9.17.10.2932:pci\ven_8086&dev_0102&subsys_2abf103c Rank Of Driver: 00E00001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled Link to post Share on other sites More sharing options...
Chester16 Posted March 27, 2015 Author Share Posted March 27, 2015 Dont know if its worth noting I've no issues with Football Manager 15. Link to post Share on other sites More sharing options...
Administrators Lucas Posted March 27, 2015 Administrators Share Posted March 27, 2015 FM15 is very different to the latest EHM. You should try updating your graphics driver here: http://www.intel.com/p/en_US/support/detect See how that goes Link to post Share on other sites More sharing options...
Chester16 Posted March 27, 2015 Author Share Posted March 27, 2015 FM15 is very different to the latest EHM. You should try updating your graphics driver here: http://www.intel.com/p/en_US/support/detectSee how that goes Will that get past the black screen issue? Link to post Share on other sites More sharing options...
Administrators Lucas Posted March 27, 2015 Administrators Share Posted March 27, 2015 Please try it and tell me. Link to post Share on other sites More sharing options...
Chester16 Posted March 27, 2015 Author Share Posted March 27, 2015 Unfortunately, I cant download the driver update, either using directly from Intel or HP. I get an error message of 'the update did not complete successfully (259)'. Any further suggestions? Link to post Share on other sites More sharing options...
Chester16 Posted March 27, 2015 Author Share Posted March 27, 2015 On further inspection, it appears (according to both Intel and HP's diagnosis), that the graphics driver is up to date. Im now a tad confused. Link to post Share on other sites More sharing options...
Chester16 Posted March 28, 2015 Author Share Posted March 28, 2015 Further update - I've noticed that in my Steam Library, its registering me as playing, even though I'm only getting a black screen. Link to post Share on other sites More sharing options...
Chester16 Posted March 30, 2015 Author Share Posted March 30, 2015 A wee reply to this would be great.... Link to post Share on other sites More sharing options...
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