Thank you for the information.
Could you please upload your save file to us here - https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4
Once uploaded, please tell us the name of the file.
Hello, can you please remove any custom skins you might be using.
Then remove your cache & preferences folder as shown here - https://support.sega.com/hc/en-gb/articles/9997644231185
Then verify your game files as shown here - https://support.sega.com/hc/en-gb/articles/9997753543185