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Zachary Whyte

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Everything posted by Zachary Whyte

  1. Thank you for the editor file. We'll put this under review.
  2. Hello, could you please attach some screenshots and send us your editor file?
  3. Hello, sorry for the late reply. Could you please attach some screenshots and send us your editor file?
  4. Hello, I have sent you a direct message can you check your inbox, thank you.
  5. Hello, can we ask how large your cloud save is please?
  6. Hello everyone, thank you for flagging this to us. We have this logged and under investigation.
  7. Thank you for the information. We now have this logged and under investigation.
  8. Apologies or the late reply, this is a known issue we're currently investigating. We're sorry for the inconvenience.
  9. We're sorry for the late reply, this is a known issue we're currently investigating. We apologise for the inconvenience.
  10. Sorry for the late reply, this is a known issue we're currently investigating. We apologise for the inconvenience.
  11. Hello, could you please attach some screenshots showing this, thank you.
  12. Hi @xuno Looking at your save this issue seems to have been caused because you have a heavily customised database with lots of custom files. Unfortunately because of this we will be unable to help you, as this issue is outside of our control.
  13. Yep we now have your save, we will review this further.
  14. Hi @Daniel Dyche Can you please create a support ticket with this link - https://fmofficial.support/Ticket In your ticket can you please provide as much detail as possible such as: Platform Team being managed In-game date Leagues loaded Save type (is it a single file or rolling etc)
  15. Hello, can you please upload your save file to us, thank you. Instructions can be found in the link below: https://community.sigames.com/bugtracker/instructions-and-notes/how-to-upload-files-to-us-r98/
  16. Hi @Sonic Destroyer Somethings to try would be unplugging any additional monitor you might have setup so that only one monitor is enabled. Then restart your computer. Also can you please running "sfc /scannow" from an administrator command prompt to repair your Windows system files. Then reboot. How to run the scannow command: https://support.microsoft.com/en-gb/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files
  17. Okay thanks for the information. Can you please try clearing your cache: You can clear your game cache by following the steps below. Whilst the game is loaded press your ‘Xbox button’. Navigate to ‘Football Manager Console’ and press your ‘menu button’. Select ‘Manage game and add-ons’. Select ‘Saved Data’. Delete All. This will clear your game cache. This will not permanently delete your save files as they are saved on the cloud. If this does not work, can you please try uninstalling then reinstalling the game.
  18. Hello, FMC only has 2 screen scale options neither of which do that. To me this looks to might be something with your TV, a zoom feature perhaps?
  19. Hi @Weston If possible, do you have a save file prior to the international callups?
  20. Thank you for the crash dump, can we ask what platform you are playing on?
  21. Haven't been able to spot your save file in our Cloud - can you double check it uploaded correctly, please?
  22. Hello, can you please provide your save file so we can examine further.
  23. Thank you for the save game, we'll place this under review.
  24. Hello, could you please upload a save file to us showing this, thank you.
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