I've not received any save file or message.
Can you please upload your save file using this link - https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4
Then tell me the name of the file, thank you.
Hello, can you see what happens when you remove your custom skin?
Then could you send us your save file, you can see how in the link below:
https://community.sigames.com/bugtracker/instructions-and-notes/how-to-upload-files-to-us-r98/