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Zachary Whyte

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Everything posted by Zachary Whyte

  1. Zachary Whyte
    Hello, we are aware of the issue and are currently investigating. We're sorry for the inconvenience.
  2. Zachary Whyte
    Thank you everybody for the information. We have this issue under review. We hope to have this resolved for a future update. We appreciate your patience.
  3. Zachary Whyte
    Thank you for spotting.
  4. Zachary Whyte
    Thank you for the save file and information. We will put under review.
  5. Zachary Whyte
    Hello, could you please upload to us your save file with the issue at the ready, thank you.
  6. Zachary Whyte
    Hello, we're still investigating the root of this issue. We'll hope to have this resolved for a future update. I can't give you any exact time-frame unfortunately. We apologise for the inconvenience.
  7. Zachary Whyte
    Hello, I can confirm we're still working on this issue. It should be fixed in a future update. We're sorry for the inconvenience.
  8. Zachary Whyte
    Hello, we're very sorry for the inconvenience, we're working hard to try and get this resolved. If none of the recommended solutions are working for you, it might be worth playing the game in 2D mode for the time being.
  9. Zachary Whyte
    Hello, this sounds like it may have been a weird issue with the Time Machine process rather than directly with the game. In terms of the face packs, can you try removing your cache & preferences folder as shown here - https://support.sega.com/hc/en-gb/articles/9997644231185 Then in preferences untick 'use caching to decrease page loading times' and tick 'reload skin when confirming changes'.
  10. Zachary Whyte
    Thank you for flagging. We have placed the duplication issue under review. But we have been unable to reproduce the kit resetting issue, can you tell us when/how the changes reset?
  11. Zachary Whyte
    Hello, do you have a save from before the match so we can investigate? Can we ask, did you do anything during the match, such as leave and enter contract negotiations with a player for example? And how long exactly was the 'awaiting media reaction' loading?
  12. Zachary Whyte
    Hello, the site encountered issues for a short period on Friday but should be activate now. Apologies for any inconvenience caused. Have you been able to redeem your code now?
  13. Zachary Whyte
    Hi, could you please upload a save file from before this inbox message generated, thank you.
  14. Zachary Whyte
    Hello, when creating a new save, make sure you haven't ticked 'Use Fake Players and Staff' in the Advanced Options menu.
  15. Zachary Whyte
    Hi, if you would like this issue to be resolved, uploading your save file to us would be very helpful, thank you.
  16. Zachary Whyte
    Hi, could you tell us the name of the save you uploaded?
  17. Zachary Whyte
    Thank you for flagging. We will put under review.
  18. Zachary Whyte
    Hello, could you send us a save file, ideally from before the meeting where the stadium was approved, thank you.
  19. Zachary Whyte
    Thanks for the save file and info. We'll look into this.
  20. Zachary Whyte
    Could you please send us your save file so we can review, thank you.
  21. Zachary Whyte
    Thanks for the save file and information. We will investigate further.
  22. Zachary Whyte
    Thank you for raising. We will look into this.
  23. Zachary Whyte
    Thank you for the info and screenshots. Could you please send us a save file from before James Whitehead turns down Burton.
  24. Zachary Whyte
    Hi, could you send us your save file with this issue at the ready, thank you.
  25. Zachary Whyte
    Thanks for flagging. We will put under review.
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