Michael Sant
-
Posts
4,124 -
Joined
-
Last visited
Content Type
Forums
Articles
FAQs
Online Manual
Support: Blocks
Support: Games
Bug Tracker
SIGames Manual (beta)
Profiles
Everything posted by Michael Sant
-
It looks like there are a number of issues going on here, if you create a support ticket our team will look into this with you further: https://fmofficial.support/Ticket -
It should be pointed out we only expect the particular option in the above post to work if you've been experiencing the issue since the most recent update. The broader issue is still under review at this time.
-
Competition changes would typically only work on a new save, I believe that includes venues.
-
Go the FM Menu > Game Status:
-
If at any point you've been advised that an issue you're experiencing with the game being laggy is due to you having a PC not good enough then please feel free to PM this to me so that we can look into this further.
-
I can only offer my apologies if you read general troubleshooting advice and asking for further information to mean suggesting its an issue with an individuals PC. That isn't the case. Sometimes things that should work don't. Asking for more information helps identify where an issue may rest if troubleshooting doesn't work. Ultimately we're always going to fall on the side of "Tell me a bit more" than "Eh it should work, you're on your own"
-
Glad to hear verifying the game files worked.
-
I'd suggest trying to verify the game files or trying an uninstall/reinstall. What graphics card/chipset do you have? Just trying to narrow down what possible causes may be involved here.
-
Can I ask, is this on a mac or PC?
-
There hasn't been a major database update at this time.
-
So what happens when you try to play the game at this point @ostkiz
-
This is an issue we still have under review but more pkm's are always appreciated. This is something that is highly subjective and the logic being applied through the ME would need to be reviewed individually to narrow down where any issues may rest.
-
This is an issue we're still working on and have under review at present.
-
Thanks for providing that save file - it will help the QA team with looking into this further.
-
I appreciate time has passed since you shared this with us, @MWoolf the QA team have investigated and to help progress this further we would also ask is it possible you have an earlier save? The QA team have asked if its possible at all you still have a save from around a month earlier.
-
There are a variety of match engine changes in the latest update.
-
We can't always view links through third party sites - our cloud storage should easily be able to hold a video file however. How large is the file you're trying to upload to the cloud storage linked to above? I'll do some checks internally and see if we're aware of any issues already on this front.
-
Sorry to hear you're being impacted with transfers. Can you tell me a bit more about what is happening, or show any screenshots which show which particular aspect is not working for you? Additionally, would you be able to share your save game in which this is happening so that our QA team can take a look into this further? A guide on how to do so is available here:
-
Thanks for sharing this one with us and providing the save game file. The QA team will take a look into this further.
-
Thank you for making us aware of this. Would you be able to share your save game in which this is happening so that our QA team can take a look into this further? A guide on how to do so is available here:
-
The QA team will look into this a bit further, we may have to log this as a feature request rather than a bug as it may be correct for how its currently designed to work.
-
Thanks for sharing these with us as well. Our QA team will take a look into these further.
-
Thanks for taking the time to share this one with us. Our QA team will investigate further.
-
DXGI_ERROR_DEVICE_REMOVED
Michael Sant replied to ManOfSteele22's topic in Football Manager General Discussion
Okay, hopefully you'll get a response on that soon enough. If you haven't yet followed the steps on the first link I provided, I would suggest trying those as I think that will be their first suggestion anyway for such an issue. If you have already tried them, then it may be worth including what you have done so far (if you haven't already) just so that they can start giving advice from the most relevant point. -
DXGI_ERROR_DEVICE_REMOVED
Michael Sant replied to ManOfSteele22's topic in Football Manager General Discussion
@ManOfSteele22 We have a series of steps available here to help troubleshoot this issue: https://support.sega.com/hc/en-gb/articles/10003999857553-What-should-I-do-if-I-receive-a-DXGI-ERROR-DEVICE-error-message-when-playing-Football-Manager-#text Should the issue still persist after trying the steps available there you can create a support ticket through: https://fmofficial.support/Ticket
