Zachary Whyte
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Everything posted by Zachary Whyte
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Hello, sorry to hear you are having this issue. Could you please upload any crash dumps you have encountered. Crash Dumps can be found here - Crash Dump Files - Library\Application Support\Sports Interactive/Football Manager 2023\crash dumps Also, could you please send us your DxDiag file, you can see how here - https://support.sega.com/hc/en-gb/articles/9997195057553 -
Game freezes at inbox
Zachary Whyte commented on Nlee's issue in Crash, Technical Issues and Game Performance Support Portal
Hello, sorry to see if your having this issue. Could you please send us your save file so we can take a look. Also, can you upload to us your DxDiag file. You can see how here - https://support.sega.com/hc/en-gb/articles/9997195057553 -
Matt is correct, the German National team uses fake players due to license restrictions, thank you.
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Hello, thank you for the save file, we'll take a look. In the meantime, can you try holidaying a few days to see if you can get past the issue.
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Hello, sorry you are having this issue. First can you try Verifying your Game Files as shown here - https://support.sega.com/hc/en-gb/articles/9997753543185 And then Remove your Caches and Preferences folder, as shown here - https://support.sega.com/hc/en-gb/articles/9997644231185 Please let us know if this works, thank you.
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FM23 not launching
Zachary Whyte commented on Shambolic's issue in Crash, Technical Issues and Game Performance Support Portal
Would it be possible for you to record a video of this screen flickering? -
Hello, sorry you are having this issue. First can you try Verifying your Game Files as shown here - https://support.sega.com/hc/en-gb/articles/9997753543185 And then Remove your Caches and Preferences folder, as shown here - https://support.sega.com/hc/en-gb/articles/9997644231185 Please let us know if this works, thank you.
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Hi, can you check to see if you have a Crash Dump file, which can be located - C:\Users\Your Windows Username\Documents\Sports Interactive\Football Manager 2023\crash dumps If you do, can you please upload them to us, thank you.
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Game closes down
Zachary Whyte commented on Louisking1992's issue in Crash, Technical Issues and Game Performance Support Portal
Hello, sorry you're having this issue, first can you make sure your Graphics Card drivers and installed and fully up to date. If it's still not working can you please send us your DxDiag file. You can see how here - https://support.sega.com/hc/en-gb/articles/9997195057553 Plus, can you check to see if you have any Crash Dumps. These can be found - C:\Users\Your Windows Username\Documents\Sports Interactive\Football Manager 2023\crash dumps) If you do, please upload them to us, thank you. -
Thanks for the save file, we will investigate.
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Thank you for the save file, we'll take a look.
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Can't continue game
Zachary Whyte commented on CaptainYeeter's issue in Crash, Technical Issues and Game Performance Support Portal
Thank you for updating us. -
Thanks for flagging. This is a known issue that should be fixed for release.
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Thank you for flagging. Sorry this happened to you. This is a known issue we're currently investigating.
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A lot of injuries
Zachary Whyte commented on playboi_romeo's issue in Medical and Development Centre, Training and Finances
Thank you for flagging. This is a known issue we're currently investigating. -
Thanks for flagging. This is a known issue we are investigating.
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Thank you for flagging. This is a known issue we're looking into.
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Hi, would it be possible for you to record a video and send it to us so we can examine the issue, thank you.
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Weird World Cup results
Zachary Whyte commented on esewell's issue in Match Engine - AI and Tactics (Closed For New Issues)
Thank you for flagging. This is a known issue we're investigating. -
Not Allowing full 5 subs in some games
Zachary Whyte commented on AlG's issue in Match Engine - AI and Tactics (Closed For New Issues)
Yes, as HUNT3R has said you can make five subs, but you need to make them within three match stoppages. So for example two subs at 60 mins, two at 70 mins and one at 80 mins. Hope this was helpful. -
Ghost is kicking ball?
Zachary Whyte commented on agoran's issue in Match Engine - AI and Tactics (Closed For New Issues)
Thank you for the PKM. We will investigate. -
Awful defender mistakes
Zachary Whyte commented on Shunje's issue in Match Engine - AI and Tactics (Closed For New Issues)
Hello, could you please provide us with some PKM files from matches where you have had this issue, with some time stamps as well if you can. -
FM23 not launching
Zachary Whyte commented on Shambolic's issue in Crash, Technical Issues and Game Performance Support Portal
Hello, sorry you are having this issue. First can you try Verifying your Game Files as shown here - https://support.sega.com/hc/en-gb/articles/9997753543185 And then Remove your Caches and Preferences folder, as shown here - https://support.sega.com/hc/en-gb/articles/9997644231185 Please let us know if this works, thank you. -
FM23 not launching on Macbook.
Zachary Whyte replied to Shambolic's topic in Football Manager General Discussion
Hello, sorry you are having this issue. First can you try Verifying your Game Files as shown here - https://support.sega.com/hc/en-gb/articles/9997753543185 And then Remove your Caches and Preferences folder, as shown here - https://support.sega.com/hc/en-gb/articles/9997644231185 Hope this helps.
