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Zachary Whyte

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Everything posted by Zachary Whyte

  1. Zachary Whyte
    Yes some PKM's would be helpful, thank you.
  2. Zachary Whyte
    Hello, could you provide us with your PKM files from these matches so we can take a closer look, thank you.
  3. Zachary Whyte
    Hello, could you please send us your save file, so we can take a closer look, thank you.
  4. Zachary Whyte
    May we ask what screen size your laptop/monitor is and what resolution you are playing the game at, thank you.
  5. Zachary Whyte
    Hello, typically you need to make your five subs within three stoppages. So for example two players on at 60 mins, another two at 70 mins, then a final sub at 80 mins. If you only sub on one player at a time you will use up your stoppages and be unable to use your full five. Hope this was helpful, thank you.
  6. Zachary Whyte
    Hello, could you provide us with a video of this happening, so we can investigate. You can upload the file here - https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4 please give it a clear name, thank you.
  7. Zachary Whyte
    Could you please send us any crash dumps you have encountered so we can take a look, thank you.
  8. Zachary Whyte
    Pourriez-vous s'il vous plaît essayer de changer la langue de votre jeu et la langue de vos données dans les paramètres.
  9. Zachary Whyte
    Hello, you could please send us a screenshot so we can examine, thank you.
  10. Zachary Whyte
    Hello, sorry you are having this issue. First could you please verify your game files as show here - https://support.sega.com/hc/en-gb/articles/9997753543185 Then clear your cache and preferences as shown here - https://support.sega.com/hc/en-gb/articles/9997644231185 If the issue is still happening. Could you please send us your save file so we can investigate, thank you.
  11. Zachary Whyte
    Hi, could you send us your save file so we can take a look, thank you.
  12. Zachary Whyte
    Hello, sorry to see you are having this problem. Could you please click the link below for more information on this issue, thank you. https://support.sega.com/hc/en-gb/articles/10003498026385
  13. Zachary Whyte
    Hello, could you please provide us with a screenshot and your save file, ideally just before the meeting, thank you.
  14. Zachary Whyte
    Hello, this could be happening because you have an additional controller plugged in. Could you check please, thank you.
  15. Zachary Whyte
    Hello, could you try verifying your game files as shown here - https://support.sega.com/hc/en-gb/articles/9997753543185 And clearing your cache and preferences as shown here - https://support.sega.com/hc/en-gb/articles/9997644231185 If that doesn't work , it is most likely an issue with your face pack, thank you.
  16. Zachary Whyte
    Hello, you please try changing your 'game language' and your 'data language preferences' in advanced general settings to see if that resolves the issue, thank you.
  17. Zachary Whyte
    Hello, sorry to hear, nobody likes injuries. It is possible you are just getting really unlucky. But if you think it's an issue you can send us your save file and we can take a look, thank you.
  18. Zachary Whyte
    Thanks for the update!
  19. Zachary Whyte
    Hello, sorry to hear about your issue. Could you please click the link below and follow the steps to try an solve your problem, thank you. https://support.sega.com/hc/en-gb/articles/10004422057745
  20. Zachary Whyte
    Hello, could you please send us your save, PKM and Rec file, so we can investigate, thank you.
  21. Zachary Whyte
    Hello, could you please click the link below for more information on this issue, thank you. https://support.sega.com/hc/en-gb/articles/10003999857553
  22. Zachary Whyte
    Hello, sorry to hear you are having this issue. Could you please read the information in the link below and follow the steps, thank you. https://support.sega.com/hc/en-gb/articles/10003999857553
  23. Zachary Whyte
    Hello, sorry you are having this issue. First can you try verifying the integrity of your game files as shown here - https://support.sega.com/hc/en-gb/articles/9997753543185 Next, could you remove your cache and preferences folder as shown here - https://support.sega.com/hc/en-gb/articles/9997753543185 Hope this was helpful, thank you.
  24. Zachary Whyte
    To attach a big file to us, please use this link - https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4 and tell us what you called your file, thank you.
  25. Zachary Whyte
    Hi, could you please send us your save file (and give it a clear name) so we can investigate, thank you.
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