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Zachary Whyte

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Everything posted by Zachary Whyte

  1. Hi, this issue is still with the devs. We're sorry for the inconvenience.
  2. Hello, could you please create a support ticket using the link below. https://support.sega.com/hc/en-gb/requests/new?ticket_form_id=360003117678
  3. Thank you for the save file, we'll place under review.
  4. Hello, @jbd233we have been unable to reproduce this at our end and the save file you sent us is a little too late. Can we request a save file from before the 25th of June? One from May 2025 would be ideal, thank you.
  5. Hello, @AKBudgecould you please create a new thread so we can tackle your case separately. Also, in your post can you tell us the name of the file you uploaded to us, thank you.
  6. Thank you for the save file. Could you also send us some PKM files from matches where you are seeing this.
  7. Thank you for the information and multiple save files. We'll look into this further.
  8. Hello, could you please upload your save file to us, so we can investigate, thank you.
  9. Hello, this is currently being looked at by the developers. I'll try to keep things updated.
  10. Hi, if you uploaded your save to our cloud then you just need to tell us the name of the file you uploaded.
  11. Hello, this is a known issue we're currently investigating. Could you please provide us with the following information. Which online game mode are you trying to play? (online career, draft or versus) How many users are trying to connect to the online game? How many users connect before it stops letting people join? What console is the host using, and what console is the person using who can’t connect? Can you all connect to an Xbox Live Party together? What NAT type does the host user have? (Go to your Xbox Settings > Network Settings > Test NAT type) What leagues/nations are loaded within the save?
  12. Hello, @SamReynoldsand @matty123this is a known issue we're currently investigating. Could you please provide us with the following information. Which online game mode are you trying to play? (online career, draft or versus) How many users are trying to connect to the online game? How many users connect before it stops letting people join? What console is the host using, and what console is the person using who can’t connect? Can you all connect to an Xbox Live Party together? What NAT type does the host user have? (Go to your Xbox Settings > Network Settings > Test NAT type) What leagues/nations are loaded within the save?
  13. Appreciate you raising. We'll look into this.
  14. Thanks for flagging this. We will put under review.
  15. Thank you for flagging. We will place under review.
  16. Hi, yes an additional an save file and player to look at would be useful, thank you.
  17. Thank you for the save file. We'll review further. Are you aware of the exact date this occurred? If possible, could you send us a save file from before the players were unregistered, thank you.
  18. Thanks for flagging. We will put this under investigation.
  19. Hi, @Davidsaysthis issue is still with the developers, we apologise for the inconvenience. It would be useful for us if we could get your DxDiag file, you can see how in the link below. https://support.sega.com/hc/en-gb/articles/9997195057553-How-to-find-my-system-DxDiag-system Also, some players have noted that after bringing their render scale slider down to 75% (in preferences) the stuttering stops.
  20. Thank you for flagging. We will try to reproduce this in FM23. Unfortunately we can't help you on FM22, as we no longer update that game.
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