Sorry to hear this has happened, realise its going to be a rather frustrating one to say the least. Were you able to continue at all in any way? Navigating out of the match and back in for example?
If not, do you recall what happened in the build up to this? Had you just made a sub, a change in formation, opposition instructions or anything like that? How did the last highlight end? Any additional information you've got might help us get a better understanding.